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Work Background
World Fuel ServicesExposure Control Advisor
Oct. 2024 - Jan. 2026Costa Rica
Concentrix CatalystDirector de campañas online
Feb. 2023 - Oct. 2024Costa Rica
World Fuel ServicesUS Collections Team Lead
Feb. 2023 - Jan. 2026Коста-Рика*In charge of a team of 7 collectors, taking escalations and ensures KPIs are met and at same time ensure that timely collections are performed.
*Negotiated payment plans for delinquent accounts, improving recovery rates and client retention.
*Educated customers on credit rights and resolved disputes related to credit reporting errors.
Generated weekly/monthly reports on aging trends and recovery metrics using Excel.
*Partnered with internal teams to identify operational gaps and implement process improvements.
*Applied Excel templates with conditional formatting to monitor SOP compliance and performance.
*Led cross-functional teams to align client campaign goals with internal delivery methods.
*Collaborated with Talent Acquisition to forecast staffing needs and support candidate selection.
StrykerCash application agent
May. 2022 - Feb. 2023Costa Rica
StrykerSeniour Cash Application Agent
May. 2022 - Feb. 2023Коста-Рика*Performed bank reconciliations and resolved discrepancies in high-volume cash applications.
*Supported month-end close with journal entries, variance analysis, and account reviews.
*Used Oracle ERP and Excel to process ACH files and research returned transactions.
*Built automated Excel models to flag financial inconsistencies and reduce manual errors by 30%.
*Payment files management: Managed ACH files received from banks on a daily basis. Conducted research on returned items and took appropriate actions to resolve issues and maintain smooth cash flow.
Bridgestone AmericasSenior Cash Application Analyst
Oct. 2021 - Dec. 2022Heredia, Costa Rica
CitrixCollections Specialist
Sep. 2021 - Jan. 2022AFZ, Costa Rica
Baxter International Inc.Credit and Collections Analyst
Oct. 2018 - Apr. 2020AFZ, Costa Rica
CitrixCredit and Collections Specialist
Sep. 2017 - Jan. 2022AFZ, Costa Rica*Conferred with credit association and other business representatives to exchange credit information.
• Monitored account performance against established criteria to identify potential risks.
• Participated in regular meetings to discuss portfolio performance trends.
• Collected payments on delinquent accounts.
• Developed strategies for mitigating potential losses due to delinquencies or defaults.
• Performed skip tracing activities when necessary to locate non-responsive customers.
Thermo Fisher ScientificBilling, Credit and Collections Analyst
Aug. 2016 - Aug. 2018Heredia, Costa RIca
CitrixCredit and Collections Analyst
Aug. 2015 - Aug. 2017Heredia, Costa RIca*In-depth understanding of generally accepted accounting principles.
*Adept at reconciling billing discrepancies on a daily basis.
*Highly experienced in preparing complex financial reports for review by management team.
*Experienced in developing efficient procedures for streamlining billing operations.
*Excellent organizational skills with the ability to prioritize tasks efficiently.
*Skilled at resolving customer inquiries related to billing matters promptly and professionally.
AmazonCommunications professional
Apr. 2013 - May. 2016Heredia, Costa Rica
SYKES Costa RicaFraud Analyst
Jan. 2012 - Dec. 2012Heredia, Costa Rica
Van Ru Credit CorporationJunior Collector
Jun. 2011 - Dec. 2011La Uruca, Costa Rica
Cosybo S.A.Retail Cashier
Sep. 2009 - Nov. 2009Limon, Costa Rica
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