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Work Background
EmbeddableChief of Staff (Contract)
Jan. 2023 - Mar. 2024Germany, BerlinOwned core business operations during a critical international scale phase, including establishing a German GmbH and transitioning contractors to compliant permanent employment. Acted as a trusted operational partner to founders and shareholders, delivering cap table governance via Carta, multi-country operational oversight, and structured financial forecasting to support board-level decision-making and long-term growth planning.
Upraw MediaOperations Manager (Freelance)
Nov. 2022 - Apr. 2023Netherlands, AmsterdamBrought structure, clarity, and execution discipline to a fully remote, multi-country organisation by designing scalable operating frameworks, SOPs, and governance. Led a comprehensive systems and efficiency overhaul, significantly reducing manual effort and software spend while improving reliability. Supported leadership through hiring, onboarding, and people operations, strengthening execution consistency and team engagement during rapid growth.
Dent GlobalCOO/General Manager (Integrator)
Mar. 2022Senior execution partner to the founder, translating strategic vision into a disciplined operating model across commercial, delivery, finance, people, and technology. Own end-to-end operating cadence, governance, and P&L stewardship while scaling a 50-person distributed organisation. Led automation and data transformation initiatives that materially increased execution velocity, decision quality, and financial visibility, delivering 18–36 months of runway clarity and sustained accountability across teams.
hap Solutions GroupCustomer Success Manager (Freelance)
Jan. 2020 - Dec. 2020Combined commercial execution with operational improvement, driving significant new-business growth while redesigning internal processes to improve delivery consistency. Led performance management across teams, aligning day-to-day execution with monthly and annual targets—experience that strengthened cross-functional coordination and commercial accountability.
Digitalent - AI & Machine Learning RecruitmentGlobal Chief of Staff
Jan. 2020 - Nov. 2022Senior operational leader partnering closely with the board to align strategy, execution, and governance across a fast-scaling recruitment business. Built KPI frameworks, reporting rhythms, and a consolidated technology stack to enable data-driven decisions. Owned financial reporting across UK and Australian entities while leading distributed teams and embedding performance management, compliance, and operational discipline at scale.
Gwangju Foreign Language CentreOperations Manager (Contract)
Aug. 2019 - Mar. 2020South Korea, SeoulOperated as a hands-on operational and people leader, building partnerships, designing scalable training programmes, and leading recruitment and onboarding for a large, diverse workforce. Balanced delivery quality with rapid growth needs, reinforcing execution standards across a complex, multi-stakeholder environment.
Kiwi.comOperations & People Manager (Contract)
Feb. 2019 - Jul. 2019Czechia, BrnoBuilt and scaled core operations and people infrastructure within a high-growth travel technology environment. Led transformation initiatives to reduce service costs while improving delivery outcomes, and rapidly scaled team capacity through structured hiring, onboarding, and performance frameworks aligned to company OKRs.
Equity - The School Travel PeopleEuropean Operations and People Manager
Feb. 2015 - Jan. 2019France, GrenobleOwned multi-country operations across Europe, managing delivery, finance, people, and suppliers within a complex, seasonal business model. Drove measurable improvements in customer experience, retention, and revenue while overseeing forecasting, budgeting, and contract negotiation—acting as the operational backbone supporting leadership priorities and execution.
ODEON Cinemas GroupGeneral Manager
Nov. 2004 - Feb. 2015Senior multi-site operator with full accountability for commercial performance, people leadership, and operational execution across cinemas ranging from 20 to 200 staff and annual footfall exceeding one million customers. Led turnaround and growth initiatives, including managing cross-cinema project teams to move loss-making sites to profitability, integrating acquisition cinemas to brand standards, and launching new venues and in-cinema retail operations. Acted as a trusted operational leader across training, finance, marketing, health & safety, and audit, while building high-performance cultures and delivering regional and national training programmes across the UK and Ireland.
Juniper RestaurantRestaurant Manager
Nov. 1997 - Oct. 2004Frontline operational role focused on delivering consistently high service standards while supporting overall business performance. Built strong customer rapport, resolved issues in real time, and upheld premium food and beverage quality expectations. Supported day-to-day operations including sales performance, cost control, and service delivery, developing a strong grounding in customer-centric execution, operational discipline, and performance under pressure.
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