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Work Background
Cox CommunicationsSr. Product Manager, Wireless Strategy
Jun. 2023 - Dec. 2024Atlanta, Georgia, United States• Develop and lead strategic initiatives and programs for MVNO offload to Cox-owned WiFi and CBRS assets • Research and develop roaming/partner carrier agreements to promote WiFi offload • Collaborate with wireless devices teams to help promote and improve Wifi connectivity natively with the • OEM community • Research third-party add-ons/integrations that would improve WiFi CX
Cox CommunicationsSr. Manager, Sales Support Effectiveness
Jan. 2021 - Jun. 2023Atlanta, Georgia, United States• Lead a team that analyzes and deploys strategies for promoting standardization and efficiency across multiple markets for teams of sales support professionals • Develop support strategies for sales administrators, service assurance, sales engineering, and IP voice specialists • Manage a team of Accenture consultants to develop new KPIs across 6 functional areas within Sales Support • Serve as Atlanta liaison for six Regional Sales Support Directors supporting 11 Cox markets • Develop strategies and recommend/advise senior leadership team on changes and initiatives related to Sales Support
Historic Images Inc.Founder, Chief Information Officer
Aug. 2009 - Dec. 2016Memphis, TN• From launch, grew business to $3.5M annual revenue after developing a business model to archive digital assets and liquidate physical assets for newspaper outlets, enabling them to further monetize photography library • Negotiated multiple service provider and vendor contracts up to $6M in value • Designed and implemented high-speed imaging platform capable of capturing 500K digital assets per quarter • Built organization to 40+ employees, 100+ independent contractors, offshore development teams (Romania/India), and 400+ crowdsource community (including editors, quality assurance, management, and training personnel) • Developed custom crowdsource Web/mobile application that powered mass data indexing of digital assets into custom DAM repository (4M assets, 10 TB data warehouse in hybrid on-prem/AWS cloud environment) • Developed and deployed APIs to integrate inventory system with eCommerce (multi-channel) and order management platform(s) that enabled annual sales of $3M+ from inventory of 2M individual SKUs • Designed and implemented marketing strategies utilizing Google AdWords, SEO, multiple social platforms, and traditional media that improved top line sales 18% compounded annually • Managed $3M+ budget/P&L, and multi-million dollar credit facilities across multiple banking/investor relationships • End-to end operations management and improvement, full scope of HR responsibilities, annual strategic planning
SprintSolutions Engineering Manager
Aug. 2005 - Mar. 2009Southeast Region• Led team of customer-facing Solutions Engineers for Enterprise Account (Fortune 2000) for 4-state region • Aligned with area Director of Sales, responsible for co-management of $315M annual revenue • Developed KPIs and incentives for sales team(s); exceeded quota all 4 years • In addition to C-level customer engagement, served as PR-trained area evangelist, frequently spoke at trade shows, market launches, media interviews, etc. • Served as lead PM for legacy frame relay/ATM to IP/MPLS migrations (50 customers, international in scope) • Managed individual development plans and organized/created technical training for engineering and sales teams • Built collaborative engagements for formal interface between field SEs and Product Management • Served as area SME for Sprint Managed Security Services • Twice selected as Manager of Year • Achieved proficiency in quota management, organizational design, career development planning, budgeting, MPLS, Salesforce.com, IoT, telemetry, MDM, enterprise mobility, 4G infrastructure
NextelSolutions Engineer
Dec. 2002 - Aug. 2005Memphis, TN• Solutions Engineer assigned to key accounts in TN and Arkansas (FedEx, ServiceMaster, AutoZone, IP, Wal-Mart, ABF, JBHunt, HCA, Bridgestone, Nissan, First Tennessee, Dillards, etc.) o Added $15M accretive value to ServiceMaster contract through wireless data enablement o Deployed custom ABF paperless cross dock application, realized double-digit increase in operational efficiency o Doubled BlackBerry penetration at FedEx through custom application engagements • Presented ROI projections that allowed us to deploy multiple mobility enablement applications (JAVA, WAP, GPS-enabled) spanning wireless dispatch/ticketing, mobile payments, healthcare delivery, route optimization and tracking, remote data capture, telemetry, and sales enablement • Designed custom phone (i605) for enterprise mobility applications and worked with Motorola Product Management to build and deliver to market (exceeded market forecast of 250K units) • Crafted language in conjunction with US DOT for wireless driver log development • Awards included 2003 SE of the year, 2Q-2004 SE of the quarter, multi-year Circle of Excellence, Certified Motorola SE, Certified Nextel Data Solutions Engineer • Achieved proficiency in Project Management for large-scale implementations, production/delivery of virtual technical training, technical presentations, CRM (Salesforce), Bluetooth protocol development, GIS/GPS, J2ME, WAP, CDMA, 2G/3G data, iDEN, Public Safety radio communications, telephony, WAN, wireless messaging infrastructure
CoreCivicNetwork Manager
Jan. 1998 - Dec. 2000Cisco routing and security infrastructure, multiple switch vendors, Novell NetWare 4.x and 5.x, Nortel voice
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