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Work Background
NiCESenior QA Engineer
Mar. 2019Cochabamba, BoliviaAs a Senior Manual QA Engineer, I am responsible for developing and implementing comprehensive test plans and strategies to ensure software quality and functionality. I execute detailed manual test cases, including functional, regression, and exploratory testing, to identify and document software defects using bug tracking tools. My role involves analyzing software requirements and specifications to ensure clarity and testability, designing and maintaining detailed test cases and scenarios based on functional specifications and user requirements. I collect, analyze, and report on quality metrics and test results to stakeholders, providing insights into product readiness and areas for improvement. I evaluate software from an end-user perspective to ensure ease of use and overall user satisfaction, identify potential risks and dependencies in the testing process, and develop mitigation strategies. I work closely with cross-functional teams, including developers and product managers, to ensure seamless integration and delivery of high-quality software. Additionally, I stay updated with industry best practices, implement process improvements to enhance testing efficiency and effectiveness, and mentor junior QA engineers to support their professional development.
Farmacia ChavezInformation Technology System Manager
Sep. 2016 - Feb. 2019BoliviaAs a IT System Manager, I oversaw the design, implementation, and maintenance of the company's IT infrastructure, ensuring optimal performance and security. I managed a team of IT professionals, providing leadership and direction in daily operations, system upgrades, and troubleshooting. My responsibilities included developing and enforcing IT policies and procedures, conducting regular system audits, and ensuring compliance with industry standards and regulations. I collaborated with cross-functional teams to align IT initiatives with business goals, led projects to integrate new technologies, and ensured seamless operation of hardware and software systems. Additionally, I managed vendor relationships, negotiated contracts, and controlled the IT budget to optimize costs while maintaining high service levels. I also provided technical support and training to staff, implemented disaster recovery plans, and stayed current with emerging technologies to continuously improve the IT infrastructure and support the company's growth objectives.
Bata GroupInformation Technology Technical Specialist
Aug. 2014 - Aug. 2016BoliviaAs an IT Technical Specialist, I provided comprehensive technical assistance to end-users, resolving hardware and software issues efficiently to ensure minimal downtime. I managed and maintained computer systems, networks, and peripheral devices, diagnosing and troubleshooting technical problems. My responsibilities included installing, configuring, and updating software applications and operating systems, as well as setting up and maintaining user accounts and access controls. I performed regular system maintenance, such as backups and data recovery, and conducted security updates to protect against vulnerabilities. Additionally, I documented support processes and created user guides to facilitate smoother operations and user self-service. I also collaborated with other IT professionals to escalate and resolve complex issues, provided training and guidance to users on best practices, and stayed current with emerging technologies to continually improve support services.
Plasticos DerquiInformation Technology System Manager
Jul. 2012 - Jul. 2014BoliviaAs a IT System Manager, I directed the planning, deployment, and maintenance of the organization's IT infrastructure to ensure high performance and security standards. Leading a team of IT specialists, I provided guidance and oversight for daily operations, system enhancements, and problem resolution. I was responsible for crafting and implementing IT policies and procedures, conducting regular system evaluations, and ensuring adherence to industry standards and regulatory requirements. By working closely with various departments, I ensured IT projects were aligned with business objectives, spearheaded the integration of innovative technologies, and maintained seamless hardware and software operations. Additionally, I managed vendor relationships, oversaw contract negotiations, and effectively controlled the IT budget to achieve cost efficiency while maintaining exceptional service quality. My role also included delivering technical support and training to staff, establishing disaster recovery plans, and staying informed about the latest technological advancements to continuously enhance the IT infrastructure and support the organization's growth and success.
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