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Work Background
Bryan HealthEpic Training Manager
Apr. 2024 - May. 2024Lincoln, Nebraska, United StatesFocused on managing the day-to-day Epic training activities, multiple simultaneous Epic projects, quarterly system updates, and new acquisition and Community Connect implementations. • Managed a team of 25 Epic Principal Trainers and Credentialed Trainers across multiple inpatient and ambulatory locations to provide Epic training. • Managed the training class schedule and LMS (Learning Management System) assignments. • Managed the physician liaison and support team for ongoing documentation support and process improvement. • Managed the training team Heat ticket process to consistently resolve tickets within three days or less. • Identified and managed dependencies involving training across related projects. • Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. • Managed training team Nova notes/tasks for 100% completion before deadlines. • Determined feasibility of proposed project training plans within time and cost constraints. • Led project planning and development, quality control and final review to control milestones and deliverables for all projects including training.
Randstad USAEHR Senior Consultant Project Manager
Feb. 2023 - Jul. 2023Massachusetts, United StatesFocused on managing multiple project teams, project timelines, deliverables, status updates, project scope, resources, and requirements. • Managed and directed multidisciplinary teams, including Printers and Workstations, Testing, and Organization Readiness, to achieve project goals. • Facilitated risk management and resolved issues within teams, contributing to the successful completion of the project on time. • Created and maintained meticulous project documentation. • Produced and submitted comprehensive project schedules and updates to management. • Identified and managed dependencies across projects, • Facilitated communication between different projects and workstream teams. • Identified, managed, and monitored completion of deliverables throughout project lifecycle.
Nordic GlobalEHR Senior Consultant Project Manager
Jan. 2022 - Jul. 2022Pennsylvania, United StatesFocused on creating and developing Epic ambulatory implementation training and project management. • Maintained software performance with regular updates. • Met project specifications with continuous oversight of software system installations and ongoing operation. • Evaluated and optimized systems based on collected and analyzed operating data. • Supported customer technology needs with software system maintenance and recommendations. • Coordinated training for all physician, clinical, and ancillary staff, including both new and established employees. • Furthered company objectives by managing effective training programs for more than 1,000 employees. • 100% of all identified and registered staff trained by go-live. • Facilitated change management initiatives and communication. • Ensured project results met requirements regarding technical quality, reliability, schedule, and cost. • Identified and managed dependencies across related projects. • Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
DivurgentSenior Consulting Project Manager
Jan. 2021 - May. 2021New Jersey, United StatesFocused on identifying and documenting all organization applications, determining application value and interoperability, identifying future application needs, and facilitating needed software upgrades or retirement. • Led project planning and development, quality control and final review to control milestones and deliverables. • Produced and submitted comprehensive project schedules and updates to management. • Directed all project initiatives including system analysis, mapping current to future state, gap analysis, communications, change management, and lessons learned documentation. • Produced written and oral presentations summarizing development work for technical and non-technical product stakeholders. • Evaluated and optimized systems based on collected and analyzed operating data. • Verified feasibility of project plans and facilitated consistent and accurate communication with stakeholders.
AtosEHR Senior Consultant Project Manager
Feb. 2019 - Dec. 2019Pennsylvania, United StatesFocused on creating and developing Epic inpatient implementation training and project management. • Initiated design development processes by analyzing user needs and software requirements against design vision. • Developed and directed software system testing and validation procedures, programming, and documentation. • Analyzed user needs and workflows to create easy-to-use interfaces. • Identified training needs by developing and implementing needs assessments. • Coordinated training for all physician, clinical, and ancillary staff, including both new and established employees. • Lead and coordinated project planning, resourcing, staffing, supply and subcontract management, progress reporting, trouble shooting and people management. • Identified and managed dependencies across related projects. • Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. • Furthered company objectives by managing effective training programs for more than 5,000 employees. • 100% of all identified and registered end-users completed training by go-live.
Impact AdvisorsSenior Consulting Project Manager
May. 2016 - Jul. 2018Focused on managing multiple project teams, project timelines, deliverables, status updates, project scope, resources, and requirements. • Lead and coordinated project planning, resourcing, staffing, supply and subcontract management, progress reporting, trouble shooting and people management. • Ensured project results met requirements regarding technical quality, reliability, schedule, and cost. • Identified and managed dependencies across related projects. • Developed full-scale project plans and associated communications documents. • Developed and directed software system testing and validation procedures, programming, and documentation. • Facilitated risk management issues within teams to mitigate resolution and meet project deadlines. • Met project specifications with continuous oversight of software system installations and ongoing operation.
MEMORIAL HEALTH UNIVERSITY MEDICAL CENTER INCSenior Information Services Informatics and Training Manager
Apr. 2015 - May. 2016Savannah, Georgia, United StatesFocused on managing multiple project teams, creating dynamic and comprehensive training programs, enhancing provider support, and collaborating with clinical leadership. • Developed forward-thinking training programs based on current and expected business demands. • Optimized training programs with retrospective evaluations of training course success combined with employee and instructor feedback. • Coordinated training for all provider, clinical, and ancillary staff including all nursing, student nursing, provider, residents, locums, interdisciplinary care teams, quality management teams, administrative staff, and ancillary and clinical internships with multiple local and international learning institutions. • Furthered company objectives by managing effective training programs for more than 5,000 employees. • Developed, coordinated, and maintained the Super User program. • Managed the physician liaison and support team for ongoing documentation support and process improvement. • Developed and maintained the process for use of ServiceNow software for ongoing reported training issues or concerns. • Developed and established change management processes to align analysts, operations, trainers, and end users.
Bon SecoursEnterprise Lead Training Coordinator
Jan. 2009 - Feb. 2015Richmond, Virginia, United States• Managed, coordinated, scheduled, and implemented end-user training for eleven hospital implementations. • Oversaw training initiatives for a total of over 13,000 employees, including provider, clinical, and ancillary staff. • Prepared comprehensive project status reports by collecting, analyzing, and summarizing relevant information and trends. • Monitored and tracked project milestones and deliverables to ensure timely completion. • Evaluated and provided recommendations on workflow analysis to enhance project efficiency.
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