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Work Background
South African Grain Farmers Association (SAGRA)People Operations & Office Operations Manager
Jan. 2025Centurion, Gauteng, South Africa
Invisible TechnologiesAI DATA TRAINER
Apr. 2024
Liberty Group South AfricaFinancial Planner
Aug. 2023 - Jul. 2024Johannesburg Metropolitan Area• Foster successful relationships with clients, providing them with top-of-the-line financial advisement. • Provide high-quality investment guidance to clients based on their needs, goals, and lifestyle. • Prepare income projections and investment reports for clients to view income and balance sheet and determine investment strategies. • Read and interpret financial document summaries, investment performance reports, and income projections for clients to determine progress and expected revenue. • Regularly review accounts to verify economic changes, situational concerns, and financial performance, modifying plans to meet clients' expectations. • Provide advice regarding risk management policies and prevention strategies to avoid losses and bad investments for clients.
Prime South AfricaClient Services Representative
Jun. 2022 - Jul. 2023Bryanston, Gauteng, South Africa• Answered incoming calls, maintained client relationships, and resolved customer service issues • Supervised customer accounts, ensuring that billing and payment information was accurate and up-to-date • Maintained effective client relationships, ensuring client satisfaction and loyalty • Handled a high volume of customer inquiries in a professional and timely manner, resulting in 86% increase in customer satisfaction ratings • Trained and mentored new call center representatives on customer service policies, procedures, and best practices • Established a rapport with customers and provided exceptional service that resulted in a 90% increase in customer loyalty
iOCO OKSENGLISH CONSULTANT
Jul. 2021 - Apr. 2022City of Johannesburg, Gauteng, South Africa• Conducted one-on-one tutoring sessions to help students improve their English language proficiency • Developed a comprehensive English language program to improve student literacy skills • Implemented an English language curriculum that met the needs of a diverse student population • Developed and delivered engaging and interactive English language lessons that improved student comprehension and fluency. • Monitored student progress and created reports to track student performance • Utilized a variety of teaching strategies and materials to engage a diverse range of students • Facilitated group discussions and activities that enhanced student comprehension of complex topics • Facilitated online English language classes with students from different backgrounds and cultures, promoting cultural diversity and understanding
Jubilee PharmacyTEMPORARY CASHIER
Oct. 2020 - Dec. 2020Matatiele, Eastern Cape, South Africa• Monitored and restocked shelves throughout the day to ensure product availability • Exceeded customer service standards and received multiple positive reviews from customers • Developed and maintained a professional and friendly relationship with customers • Accurately filled and dispensed medications in accordance with state and federal regulations
italkiEnglish Tutor
Jan. 2019South Africa• Utilizing a variety of teaching strategies and materials to engage a diverse range of students • Utilizing technology to enhance learning, including online lessons and activities • Provide individualized instruction to students with varying levels of English proficiency • Designing and implementing assessments to evaluate student performance and progress • Creating a supportive and encouraging learning environment that fostered student success • Leads activities that promoted student collaboration and critical thinking • Developing an understanding of cultural diversity and its impact on language learning
WHITTLES BUILDCustomer Service Consultant
Nov. 2018 - Dec. 2018Matatiele, Eastern Cape, South Africa• Processed and audited inventory data, ensuring that all records are accurate and up to date
• Maintained a clean and organized workspace, ensuring that all products are stored properly and safely
• Oversaw the daily loading and unloading of goods, ensuring that all items are accounted for and stored correctly
Hotel Mount Maluti Temporary Receptionist
Nov. 2017 - Dec. 2017Lesotho• Greeted and welcomed guests in a friendly and personable manner
• Processed payments accurately and efficiently, resulting in a 90% reduction in payment errors
• Demonstrated excellent communication skills and maintained a professional demeanor with guests and colleagues
• Ensured compliance with hotel policies and procedures.
• Established and maintained a professional relationship with vendors to ensure timely delivery of supplies
• Provided outstanding customer service to guests, resulting in a 92% satisfaction rating
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