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Work Background
Legacy Mining SolutionsDirector
May. 2024South Africa
Discovery LimitedBusiness Executive
Jul. 2019 - May. 2024City of Johannesburg, Gauteng, South Africa- Leading my team to new heights by improving franchise growth - Training and upskilling new and existing advisers - Giving the support each individual needs to reach their potential - Using my 15+ years of industry knowledge and experience to empower all staff in my franchise - Always striving to better myself and everyone I encounter - Living the Discovery ethos of enhancing and protecting people's lives, and making them healthier
Discovery LimitedBusiness Development Manager
Feb. 2017 - Jul. 2019City of Johannesburg, Gauteng, South AfricaBetter opportunity within the sales environment - Analyse existing clients for advisers and point out opportunities - Do group and individual training on Discovery Life products - Assist with problem solving - Dealing with elevated queries/problems - Managing the ongoing relationship with advisers - Go on calls with advisers to assist with product related queries - Adhere to and enforce internal policies - Inspire, motivate and support my team - Provide information on a range of sales and service issues
Discovery LimitedSales Manager
Jul. 2014 - Jan. 2017City of Johannesburg, Gauteng, South AfricaPromoted to Sales Manager - Leading and managing a team of 9 staff members - Performance Management, coaching and developing the team - Drive staff to achieve required targets and is accountable for team's overall sales targets - Dealing with elevated queries/problems - Managing the ongoing relationship with brokers - Ensuring continual communication with brokers - Adhere to and enforce internal policies - Inspire, motivate and support my team - Dealing with queries and providing information on a range of sales and service issues
Discovery LimitedTelephone Account Manager
Aug. 2013 - Jul. 2014City of Johannesburg, Gauteng, South AfricaPursued career path in Sales Environment - Developing and maintaining broker relationships - Review New Business pipeline, follow up and tracking - Issuing of quotations - Technical training of and ongoing product support to Financial Advisers - Dealing with queries and providing information on a range of sales and service issues - Liaising with internal departments on processing issues - Building relationships with internal departments to ensure superior service is offered to clients - Keeping up-to-date with competitor product and service offering and industry developments - Participating in proactive sales and marketing initiatives
Discovery LimitedFranchise Operations Manager
Oct. 2010 - Aug. 2013City of Johannesburg, Gauteng, South AfricaApplied for Managerial Position and was successful - Proactively manage relationships with Brokers, Agents and Franchises - Train and develop Brokers, Agents and Franchises - Ensure effective and efficient communication - Administer policies, procedures and systems - Conduct performance management systems - Control Access for Internal system - Systems testing for new developments on system
Discovery LimitedData Analyst
Oct. 2008 - Oct. 2010City of Johannesburg, Gauteng, South AfricaMade a lateral move into a systems role to expand knowledge -Investigate all system related errors logged by internal and franchise staff - Fix and resolve all system related errors logged - Conduct root cause analysis for all system related errors logged - Conduct strategic meetings to find solutions for system related issues - Assist Senior Management with strategic planning
Discovery LimitedTeam Leader
Feb. 2008 - Sep. 2008City of Johannesburg, Gauteng, South AfricaPromoted to Team Leader of the DCS Inland Team - Assist team with day to day work - Conduct one on one sessions with team members - Assist Senior Management with strategic planning - Build and maintain sustainable relationships with brokers - Data mining for brokers - Testing of new products and systems linked to them
Discovery LimitedServicing Administrator
Mar. 2005 - Jan. 2008City of Johannesburg, Gauteng, South Africa- Servicing of Discovery Life contracts - Responsible for building and maintaining relationships with brokers and franchises - Answering inbound calls timeously - Managing all queries through to resolution - Co-ordination of own administration - Maintaining accurate details and statistics of all queries - Ownership and accountability of all telephonic and written queries - Processing online service quotes and servicing changes
Foreign Exchange BureauSupervisor
Aug. 2002 - Feb. 2005Johannesburg Metropolitan Area- Start up new franchise situated in Nelson Mandela Square - Train staff on procedures and processes - Implement new system - Ordering of large foreign cash amounts for corporate clients - Ordering Travellers cheques from various institutions - Strategic planning of routes for deliveries to private and corporate clients - Keeping car fleet maintenance records up to date - Checking of all cash taken in and balancing registers daily - Assisting senior management with strategic planning - Dealing with irate clients
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