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Work Background
NielsenIQCI Ops Market Leader
Jan. 2022Dhaka, BangladeshResponsible for the overall management and coordination of the Business Operations unit in order to effectively utilize and develop the appropriate resources to meet both short- and long-term needs, planned financials and team’s objectives. Key Responsibilities (to include but not limited to): - Contribute to the business strategies by identifying the business needs. Ensure the business achieves operational targets and growth objectives and controls overhead and expenses as per budget allocation through effective monitoring and team management (People and project management). - Support fast resolution of relevant key stakeholder’s escalations (Stakeholder management). - Identify and recommend process and system improvements. Implementation of organizational SOP and overseeing/ensuring that the relevant processes are executed in accordance with the organizational compliance (Process management). - Work across functional business units and vendors to support organizational initiatives and business needs (Vendor/Partner management). - Preparing quotation/budget and managing project timelines, budgets, and resources to ensure on-time and accurate delivery as per business requirement (Budget management)
NielsenIQManager, Project Management
Dec. 2018 - Dec. 2021DhakaLeading E2E Operations and Project Management process through - E2E coordination among internal and external stakeholders - Evaluating project plan, budget, and timeline - Working closely with different wings of the operations team for monitoring and ensuring error-free delivery within the stipulated timeline Primarily responsible for (to include but not limited to): - Internal project pricing and - Multi-country project pricing (MCP) - CATI and online data collection operations - Vendor management - Independent quality control (IQC) team - Data quality assurance process - Other digital technology support
Kantar OperationsSenior Executive, Independent Quality Control
Jan. 2018 - Nov. 2018Dhaka, BangladeshCore objective and responsibilities (to include but not limited to): - Leading the research quality control and monitoring tasks. - Responsible for the coordination, adaptation and implementation of quality control measures based onthe nature of the study and thereby coordinating and managing relevant teams. - Highlight and escalate quality control issues to respective Head of Departments. - Identify resource/workload issues and be proactive in finding solutions. - Preparing and implementing SOP for various data collection/ research processes. - Implementing and training on online/digital QC tools.
Kantar Millward Brown (A WPP/Kantar owned company)Senior Executive, Business Operations
Jul. 2013 - Dec. 2017DhakaWorked as a Project Management Lead (Quantitative Research) and was solely responsible for the: - Overall Project Management Coordination. - Quality Control & Monitoring of Data Collection. - End-to-end operations-related activities for quantitative research projects. - Key role player towards introducing new technology and innovations based tools in research activities. - Conducting internal audit on all the project related documents to ensure that each completed meetsISO 20252 standard.
M.M. Ispahani LimitedSenior Executive - Business Development
Feb. 2013 - Jul. 2013DhakaKey responsibilities included - Coordinating with the Business Development Team. - Assisting in design and implementation of market research activities. - Conducting regular field visits to monitor marketing and sales activities and verify reported results. - Ensuring effective, efficient, timely and quality implementation and completion of all in-house surveyreports. - Coordinating the periodic data collection plan and implementation with higher management. - Managing third party survey agencies and individuals for periodic external data collection. - Measuring effectiveness of various marketing and promotional offers and activities. - Coordinating and supervising the processing of data collected from field team or agencies. - Preparing monitoring and evaluation reports for internal/management use. - Market feasibility evaluation, planning, and monitoring of promotional activities.
MRB Bangladesh PVT. Limited (A WPP/Kantar owned company, Former Sirius Mktg. and Social Research)Research Operation Manager (International Business)
Oct. 2011 - Feb. 2013Banani, DhakaKey responsibilities included - Monitoring and execution of field tab projects for international research organizations e.g., IPSOS-Synovate, Gallup (USA), WPP/Kantar Associates such as IMRB, TNS Global & Millward Brown etc. - Planning a survey design according to the requirement and brief of the client - Development of survey materials - Monitoring the fieldwork in coordination with the fieldwork department - Extraction of necessary data obtained from the study through the data processing department - Analysis and interpretation of obtained data, drawing inferences/making necessary inferences and suggestions from the analyzed data - Preparing report/presentation as per requirement of the local clients etc.
Samsung Lifestyle Products through Smart Technologies (BD) Ltd.Assistant Manager (Product Marketing, Samsung Digital Camera)
Aug. 2009 - Oct. 2011Kalabagan, DhakaKey responsibilities included: - Brand Management, Business Analysis & Market Research as the Product Manager of Samsung Digital Camera in Bangladesh. - Measuring effectiveness of various marketing and promotional offers and activities. - Setting monthly order and purchase quantity of product, corresponding with foreign suppliers/vendors for purchase, service support and other issues. - Supervising distribution and sales of the product among potential channel partners (Dealers/Retailers). - Brand Promotion, Brand and Marketing Communication of the product through ATL & BTL Marketing. - Monthly Sales, Inventory & Stock reporting. - Supervising Customer service, support & solution related issues. - Communicating with dealers for assessing market demand and customer response. - Training sales personnel about specific products - Coordinating among Channel Sales and Corporate Sales Divisions, Service Division, CustomerSatisfaction Division and Import & Logistics Division etc.
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