ConcentrixCustomer Service Representative
Mar. 2025 - Oct. 2025Curacao, WillemstadProvided customer support and service solutions in a fast-paced international environment, assisting clients with inquiries, problem resolution, and account support across multiple communication channels.
Key responsibilities included:
Delivering professional customer support via phone, chat, and digital platforms
Resolving customer issues efficiently while maintaining high service standards and satisfaction
Communicating clearly with clients from diverse cultural and linguistic backgrounds
Managing multiple cases simultaneously while meeting performance and quality metrics
Using CRM systems and internal support tools to track cases and document solutions
Supporting company operations by providing feedback and identifying opportunities to improve customer experience
This role strengthened my communication, problem-solving, and client management skills, while working in a global service environment.