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Work Background
Friendly Tech GuyFreelance Information Technology Consultant
Feb. 2026Seattle, WAProviding IT services to small and medium size businesses. Helping customers systematize IT current IT processes. Managing Azure storage blobs, Entra Identity management, Intune computer management. Configuring and implementing Microsoft Endpoint Security. Installing and managing Watchguard firewalls. Helping companies keep on top of Windows Security Updates. Helping customer developing centrally managed database of assets. providing technical help for day to day issues.
Stanley 1913Manager client and Identity Engineering
Nov. 2024Seattle, Washington, United StatesManage all Client facing hardware and software. On a global scale providing a Clean and simple user experience for users. Deploying software remotely, implementing Data Loss Prevention, Standardizing hardware and software. Procuring software and managing licenses.
AdCom Group Inc.IT Systems Engineer
Jan. 2023 - Oct. 2024Washington, United StatesProviding technical guidance to a leading mortgage company. Creating and implementing security solutions and polices to protect personal information and provide a better IT experience. Implementing Azure cloud solutions to centralize workflows and applications. Learning about new technologies to help improve services and security in the financial industry.
Pacific Office AutomationLead Technical Account Manager
Oct. 2020 - Jan. 2023Seattle, Washington, United StatesTechnical Account Manager for Pacific Office Automation customers.
Tableau SoftwareTechnical Account Manager
Mar. 2018 - Aug. 2020Seattle, WAOffering best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem.
Applying comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.
Building strong cross-functional working relationships with Sales, Engineering, and Product Management.
Providing escalation management on critical cases by working closely with Support, Sustaining Engineering, and/or Development to provide regular status updates to the customer.
Coordinating communications with all required stakeholders on crucial support cases and high priority issues.
Conducting quarterly reporting and case reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.
Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth.
501 CommonsTechnical Consultant II
May. 2015 - Mar. 2018Seattle, WAProvided consulting services for 501 Commons. 501 Commons manages the IT infrastructure for non-profit organizations. 501 Commons help these organizations manage their servers, workstations, networks and provide help desk and onsite support. My role was to on-board and maintain clients by supporting and updating their infrastructure.
Friendly Tech GuyOwner/ Technical Consultant
Jun. 2014 - Dec. 2018Redmond, WashingtonI provided computer support and technology guidance to law firms, small businesses and work-at-home professionals. I work mainly with Windows products but also support Mac environments. Services include:
server setup and maintenance
networking
virtual solutions
software implementation
software training
troubleshooting
virus and spyware removal
backup solutions
computer upgrades new home systems setup (TV, audio, computer and internet)
LexisNexisStaff Field Systems Engineer / Technical Consultant
Jul. 2011 - Jul. 2014Home Based - Dallas, TXPromoted from Sr. Field Systems Engineer to Staff Field Systems Engineer
LexisNexisSenior Field Systems Engineer
Sep. 2004 - Jul. 2011Home Based - Dallas, TXField Engineer for LexisNexis, The Total Practice Solution provider, implementing products and resolving technical issues at the customer’s office, being the customer face of LexisNexis premium support. • Support the LexisNexis web based legal products for law customers in Texas, Arkansas and Oklahoma. • Implement large scale products like Total Search, Cost Recovery Manager and Shepard’s Brief Suite across the country.
• Troubleshoot browser and print related issues.
• Optimize firewall, antivirus and network configurations for LexisNexis services.
• Manage projects and support management for Private Node circuits. • Design and implement customized pages to meet customer’s specific requirements.
• Provide customer feedback and work with head office to improve support procedures and policies. Environment: Microsoft Office and Windows Servers and Client.
LexisNexisSenior Technical Support Rep
Aug. 2002 - Sep. 2004Dayton, OHProviding Premium customer support for LexisNexis customers. With responsibilities including; * Support the LexisNexis web and CD-ROM based Products for customers across the world. * Support Sales Support Representatives with Windows and VPN issues * Train Fellow call takers on software and product changes to provide premium support. Environment: Microsoft Office and Windows Servers and Client.
Technically Organized (Mason, OH)Technical Consultant & Dektop Support
Dec. 2001 - Aug. 2002Technical Engineer for Technically Organized, a company that helps business professionals get organized, providing technical know-how to help users organize and simplify their data. * Installed a LAN network with multiple computer and printer connectivity. * Designed Website and e-mail accounts for Technically Organized and it’s customers. * Upgraded office and handheld PDA software. * Created Access Databases to store different types of information for the clients. Environment: Microsoft Office and Windows Servers and Client.
The Writings of Mary Baker Eddy (Boston, MA)Technical Coordinator
Feb. 2001 - Nov. 2001Boston, MATechnical Coordinator for The Writings of Mary Baker Eddy, a book publisher, providing technical know-how to the Publisher and seeking tools to help the department. * Installed Software and Hardware. Re-installed and updated Windows 95 machines and Windows 98 machines and eventually upgraded all machines to Windows 98. Updated software packages, Office 97 to Office 2000. Installed Filemaker Pro 4.0 and streaming media programs. * Configured databases to meet different information storage needs. * Tested PDA’s and software packages to ensure they would meet a specific requirement. * Helped to identify people that needed computer skills training and selected the correct courses for them. * Worked as a liaison to purchase new equipment
* Helped department personnel with technical issues. Environment: Microsoft Office, Filemaker Pro, Synergy running on Windows Servers and clients.
MKS Inc, a Configuration Mgmt Company (Woking, Surrey, UK)System Engineer
Mar. 2000 - Nov. 2000Technical Engineer on Source Integrity and Change Integrity, providing technical know-how when demonstrating the MKS product line. * Documented all requirements and changes to each individual client’s setup to help future consultants make improvements for the client. * Logged issues into the CRM program to be repaired by the development team. Provided the scenario and the results. Also tried to repeat issues when they occurred. * Supported the UK network infrastructure.
* Assessed the training requirements of the customer and trained them on the principles of Configuration Management. * Demonstratd version control and release processes by creating a scenario where clients would checkout and checkin code. Also demonstrated checkpoint code, created variants, reverted to earlier checkpoints, and set up users and groups.
Envmnt: MKS Source Integrity&Change Integrity, Siebel CRM Sys, Windows Servers and Clients, Solaris UNIX
MKS Inc (Woking, Surrey, UK)System Administrator
Mar. 1999 - Mar. 2000Technical Support Manager for Mortice Kern Systems Inc (now MKS Inc.), a Configuration Management company, providing technical support for MKS Source Integrity and Change Integrity, supporting UK branch office network infrastructure and users. * Installed and maintained software and hardware for UK team office. Maintained the Windows NT4 computer network, Meridian telephone network. * Installed and maintained Microsoft Exchange 5.1, Installed and maintained an ArcServe backup software system and added a Checkpoint Firewall.
* Managed the installation and maintenance of the telephone & Network infrastructure of the new MKS office using consulting companies when necessary.
* Helped Pre-sales Consultants to install new versions of the MKS software and keep up to date with current MKS software issues. Also testing new and beta versions of the software and reported issues to the development team using the CRM system.
Burson Marsteller (London, England, UK)Desktop Support
Jun. 1998 - Mar. 1999Internal IT Support for Burson Marsteller, a public relations company, providing technical support for 200+ employees in the UK office. * Administered IT systems on Windows 95 and client machines on Novell/NT Network. * Resolved technical issues for personnel within the company, using the internal Lotus Notes logging system. * Added memory and performed hardware upgrades on client’s machines to increase performance. * Installed new computers with Windows 98. We increased efficiency of building new machines by creating a standard installation with a disk image. Then added specialized software packages for each individual user according to their needs. * Maintained dialup network server. Environment: Lotus Notes, cc:mail, Microsoft Office, RAS, Novell Network, Windows Servers and clients.
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