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Work Background
AerisDirector, Sales Training
May. 2020 - Jul. 2025Chicago, Illinois, United StatesAeris Communications, Inc. is a $200M+ IoT SaaS company that connects more than 80 million IoT devices worldwide by providing IoT cellular connectivity, software and solutions to thousands of enterprises. As Director of Sales Training, I:
• Spearheaded global sales training initiatives, enhancing sales performance for direct and indirect channels. • Developed repeatable corporate onboarding programs, successfully scaling from 250 employees to 600 employees and 1500 channel partners within three months. • Drove Total Contact Values growth from $3M to $35M in under three years, significantly impacting company revenue.
• Organized all learning asset creation and tracking into the company's first-ever Learning Management System enabling Learner certification and analytics tracking.
GallagherTraining Design & Performance Consultant, Gallagher Global Brokerage (GGB)
Jan. 2018 - May. 2020Rolling Meadows, Illinois, United StatesArthur J. Gallagher & Co. (AJG) is an $11.6B American global insurance brokerage and risk management services firm. Established in 1927, it is one of the largest insurance brokers in the world. In my role, I:
• Collaborated with global leaders to design talent development strategies as part of a 7,000-employee division.
• Led team that designed and delivered targeted training curriculums for commercial lines sales producers.
• Assessed and documented new Personal Lines services processes for newly merged Personal Lines teams. • Designed and delivered targeted training curriculums for personal lines sales producers - first ever in company history. • Spearheaded the development of programs for interns to experienced professionals, enhancing workforce capabilities.
GallagherSales Learning and Development Leader, GGB-US
Aug. 2013 - Jan. 2018Rolling Meadows, Illinois, United States• Partnered with cross-functional leaders to engage and train over 1200 sales Producers and Leaders. • Delivered behavior-change solutions that resulted in significant year-over-year organic growth. • Led the development and delivery of division-specific training for interns and new hires, enhancing onboarding efficiency.
Motorola SolutionsAmericas Training and Field Effectiveness Manager
Sep. 2010 - Aug. 2013Schaumburg, Illinois, United StatesMotorola Solutions, Inc. (MSI) is a $10.8B American technology company that provides critical communications, video security, and command center technologies used by public safety agencies and enterprises.
• Defined and executed the sales training strategy for the $2.7B Enterprise segment across the Americas. • Developed key metrics to assess training effectiveness and monitor sales growth. • Implemented reinforcement strategies that enhanced team performance and engagement.
WMS GamingSenior Learning Professional
Mar. 2010 - Sep. 2010Waukegan, Illinois, United StatesWMS Gaming was a manufacturer of slot machines, video lottery terminals and software to help casinos manage their gaming operations. It also offered online and mobile games. WMS was originally a subsidiary of WMS Industries, which became a wholly owned subsidiary of Scientific Games Corporation in 2013. As Training Manager for Sales & Operations, I:
• Conducted comprehensive training needs assessments for sales and operations teams, enhancing overall performance. • Designed and delivered innovative role-based Sales Training for WMS Direct Sellers, pioneering adult-learning experiences. • Achieved measurable improvements in sales effectiveness, contributing to increased revenue and operational efficiency.
Miller Heiman Group, A Korn Ferry CompanyImplementation Process Consultant
Jan. 2007 - Apr. 2009AchieveGlobal, Inc., now a part of Korn Ferry, a 1.9B Management Consulting firm, was a professional services firm specializing in leadership development, customer service, and sales effectiveness corporate training. As an Implementation Process Consultant, I:
• Led multiple, concurrent project teams, coordinating six global resources to implement leadership and sales solutions. • Enhanced customer retention and account growth for a $100M company through strategic project management. • Developed competitive strategies to insulate key accounts against market encroachment.
AchieveGlobalSenior Custom Project Manager
Mar. 2001 - Dec. 2006• Collaborated with clients and cross-functional teams to design tailored Sales, Customer Service, and Leadership training solutions. • Managed project timelines and deliverables, ensuring alignment with client strategies and expectations. • Achieved a 25% increase in client satisfaction scores through customized learning programs. • Contributed to AchieveGlobal's mission of enhancing organizational performance through effective training solutions.
Richardson Sales PerformanceSenior Design Consultant
Nov. 1998 - Mar. 2001Philadelphia, Pennsylvania, United States• Spearheaded the development of comprehensive training solutions that improved sales and productivity for Fortune 500 clients. • Designed and delivered impactful coaching and presentation materials, enhancing sales and service leadership cultures. • Collaborated with cross-functional teams to create case studies and product knowledge resources, driving measurable results.
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