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Work Background
TECHNICAL LABORATORY SYSTEMS INCRemote Support Manager
Oct. 2022KATY, TXProvide remote technical support for SaaS-based educational platforms and industrial training systems, ensuring
rapid resolution of user issues across eight states.
•
Manage and resolve high volumes of inbound support tickets using Salesforce and Coast ticketing systems,
maintaining 100% ownership of customer success cases.
•
Investigate complex software and networking patterns to advocate for product enhancements and identify
recurring bugs for cross-functional escalation.
•
Collaborate with clients on the deployment and configuration of Amatrol EDU software, providing detailed
technical documentation for system integration.
•
Act as the primary IT Administrator for Microsoft Exchange and internal desktop support, overseeing
infrastructure for 33 employees.
•
TECHNICAL LABORATORY SYSTEMS INCField Service Engineer
Apr. 2018 - Oct. 2022KATY, TXDiagnosed and resolved hardware/software integration issues in industrial environments, ensuring optimal
uptime for complex automation systems.
•
Performed root cause analysis and troubleshooting across control networks, PLC systems, and enterprise-level
software integrations.
•
Installed and configured Allen-Bradley and Siemens S7-1200 PLC systems, bridging industrial hardware with
digital control interfaces.
•
Delivered on-site technical training and system orientation to end-users to drive product adoption and
successful implementation.
•
BIZERBA USAField Service Technician
Feb. 2015 - Mar. 2018KATY, TXTroubleshot and repaired network-connected retail systems, including API-integrated scales and slicers, to
maintain seamless E-commerce and POS operations.
•
Resolved Windows and Linux-based system errors and wireless network connectivity issues through advanced
technical diagnostics.
•
Executed full system rebuilds and software updates in the field, ensuring high availability of retail
technology platforms.
•
Managed mobile workstation logistics and technical inventory for multi-state service operations.
•
STAFFMARKShift Lead
Apr. 2014 - Oct. 2014CRANBURY, NJ• Supervised logistics operations and coordinated personnel workflows to meet high-volume facility
demands.
• Maintained compliance with operational standards by tracking certifications and documenting safety
procedures.
UNITED STATES MARINE CORPSLight Armored Vehicle Technician
Oct. 2003 - Feb. 2008CAMP LEJEUNE, NCLed maintenance operations for critical vehicle electronics and communication systems in high-pressure
combat environments.
•
Supervised 27 personnel, managing extensive training documentation and operational readiness for $200M in
assets.
•
Demonstrated advanced technical troubleshooting and root cause analysis under austere conditions to ensure
continuous mission success.
•
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