DAMSA LIMITEDCustomer Service Representative
Mar. 2020 - Dec. 2020-Assisted customers via phone, email, and live chat to resolve inquiries and provide tailored solutions.
-Maintained detailed records in CRM systems while adhering to confidentiality regulations.
-Resolved customer complaints professionally, ensuring high satisfaction rates.
-Encouraged customer feedback through surveys to improve service delivery.
-Supported team members during complex interactions, fostering strong collaborations.