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United States
Work Background
micro1AI Response Evaluation
Jan. 2026 - Mar. 2026United StatesMicro1 — AI Evaluation & Model Quality Specialist (Contract)
(Remote — Evaluation‑focused role)
Key Responsibilities
• Evaluated AI model outputs for accuracy, clarity, reasoning quality, and rubric alignment.
• Scored and compared multiple model responses to identify the strongest option based on structured criteria.
• Assessed responses for safety risks, bias, misinformation, and compliance with harm‑prevention guidelines.
• Reviewed conversational tone and empathy quality for user‑support and therapeutic‑style interactions.
• Labeled text for intent, sentiment, reasoning quality, and conversational attributes.
• Identified recurring model failure patterns and provided concise, actionable feedback.
• Flagged ambiguous instructions and edge cases to improve task clarity and evaluation consistency.
• Applied structured reasoning, pattern recognition, and high‑precision annotation to support model training.
CareeristManual QA Tester
Aug. 2025 - Feb. 2026
Shasta CountyLaboratory Specialist / Deputy Registrar – CX & Operations Support Shasta County |
Dec. 2001 - Oct. 2024💡 Supported public health operations through high-accuracy service and collaborative cross-agency workflows. Led record digitization, boosting document retrieval speed by 50% and strengthening workflow efficiency—foundations for CRM adaptability. Managed confidential client data with 100% accuracy, earning state-level recognition for service integrity and operational precision. Resolved inter-county discrepancies across 8 regions—experience that mirrors CRM task coordination and escalation resolution. Trained and guided 4+ team members in data protocols and member record handling, improving onboarding speed and team performance. Seamlessly transitioned into remote-ready operations during health emergencies—adapting to evolving tools and maintaining task clarity under pressure. Optimized documentation systems to reduce emergency turnaround time by 25% and increase data entry accuracy by 15%. Reduced complaints by 50% through proactive reconciliation between health facilities, funeral homes, and the Registrar’s office. Currently growing CRM fluency with platforms like Salesforce and HubSpot, ready to apply that knowledge in remote CX support roles. Now seeking to apply this experience to mission-driven B2C teams—supporting members through empathy, precision, and strong digital workflows. Currently expanding CRM proficiency with platforms like Salesforce and HubSpot, and ready to apply those skills behind the scenes to improve customer experience and data integrity.
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