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Work Background
WakanowCommercial Manager
Aug. 2023NigeriaI oversee sales operations and identify potential opportunities for revenue generation. Build and sustain partnerships with vendors, facilitating seamless negotiation and execution of contracts. Manage marketing campaigns, analyze target markets, and drive initiatives to enhance brand visibility. Leveraging technology to drive innovative creations by harnessing data analytics to understand consumer behavior, resulting in personalized experiences that foster deeper connections with customers. Analyzing trends and tracking performance metrics which enables making informed decisions, adapt to changing environments, and maintain a competitive edge within the industry
WakanowSenior Commercial and Pricing Analyst
Feb. 2023Lagos State, Nigeriarevenue optimization, travel market analysis
wakanow.comHead, Corporate operations
Aug. 2022 - Feb. 2023Overseeing customer service and ensuring efficient service delivery of all travel-related requests from our corporate clients. Implementing technology solutions to enhance work processes and upscale service delivery.
WakanowFulfilment Manager
Jan. 2022 - Feb. 2023NigeriaOversees all flight-related aspects of the company, ensures the smooth fulfillment of all flight-based requests, monitor sales flow via adequate week-on-week reporting, observe trends and make projections based on years of experience in the Industry.
WakanowTicketing and Reservation Supervisor / Travel Consultant
Jan. 2015 - Mar. 2022Lekki LagosMonitoring ans supervising Customer Care Representatives, Assisiting with escalated issues, and providing required and neccesssary services to ensure the Customers are well serviced.
WakanowTicketing and Reservation Specialist
May. 2013 - Dec. 2014Lekki LagosIssuing, reissuing and revalidating flight tickets.
WakanowCustomer Service Representative
Oct. 2012 - Apr. 2013Lekki LagosAssist customers with flight and hotels booking request and advise on best availaable airline options.
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