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Work Background
TPTrilingual Trainer
Oct. 2024Bogotá, Distrito Capital, Colombia▪ Train new agents in marketing knowledge and technical solutions for one of the world's leading online advertising platforms. ▪ Identify improvement opportunities to be addressed from training. ▪ Constantly update the operation regarding new developments and releases.
SetHuntFront-end Developer
Oct. 2024Bogotá, Distrito Capital, Colombia- Frontend interface development with HTML, CSS, Typescript, NextJS, Storybook. - Creation of components through atomic design principles. - Adaptation of layouts created in Figma. - Consultation of endpoints from the backend to be rendered in the frontend. Link to Github: https://github.com/JDavid-SetHunt
TeleperformanceCreative Strategies Specialist
Apr. 2024 - Oct. 2024Bogotá D.C.▪ Provide marketing consulting for advertisers on one of the world's leading online advertising platforms. ▪ Analyze content strategies to identify opportunities for improvement in order to optimize results. ▪ Support in the creation of ads aligned with best practices. ▪ Align new marketing actions with improving CTR, CPR, CPC and Reach metrics. ▪ Analysis of sale pages and landing pages to improve performance and conversion results.
Marcas VitalesProject Leader
May. 2023 - Jan. 2024Bogotá, Distrito Capital, Colombia▪ Coordinate the development of content for Claro Colombia's internal communication platform with +30,000 users. ▪ Organize the daily schedule of 15 to 20 content requests. ▪ Coordinate the development of web solutions for the frontend of the platform (CMS). ▪ Ensure compliance of +1,500 deliverables per month with quality standards.
Marcas VitalesCopywriter
Aug. 2022 - May. 2023Bogotá, Colombia▪ Create and review content for Claro Colombia's internal communication platform with +30,000 users. ▪ Conceptualize 1 to 3 communication campaigns per month aligned with end-user needs. ▪ Adapt the contents to the frontend environment of the platform thinking in UX and UI.
Independiente / FreelanceFreelance
Apr. 2020 - Aug. 2022Bogotá, Distrito Capital, Colombia▪ Development of paid and organic digital marketing strategies for the sale of digital products. ▪ Design of sales pages and landing pages for the sale of digital products. ▪ Consulting on digital strategies for promoting and improving the reach of small businesses. ▪ Copywriting services, proofreading, ENG-SPA translation, design, branding, for companies and small entrepreneurs in the Latin American market.
Claro ColombiaInternal Communication Specialist
Feb. 2018 - Feb. 2022Bogotá, Distrito Capital, Colombia▪ Analyze data to design communication strategies based on internal customer needs. ▪ Provide consulting services to internal areas to develop effective communication plans. ▪ Identify opportunities for improvement in the communication platform from the UX and UI approach. ▪ Ensure compliance with the Level of Recommendation (NPS) at 90% and the Satisfaction Level (NSU) at 80%.
Claro ColombiaService Quality Analyst
Aug. 2016 - Feb. 2018Bogotá, Colombia▪ Lead research projects to collect information on internal processes. ▪ Generate and deliver reports to the areas involved. ▪ To propose action plans for continuous improvement of the customer experience.
Claro ColombiaCustomer Service Consultant
May. 2014 - Aug. 2016Bogotá, Distrito Capital, ColombiaAttention, consulting and sale of mobile services to Claro Colombia customers.
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