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Work Background
Extra Space StorageAssistant Manager
Jan. 2025United States
ShellCashier
Jun. 2024Los Angeles, California, United States• Greeted customers entering store and responded promptly to customer needs. • Handling Customer questions and concerns • Operating Car Wash • Selling Additional Store items • Maintaining inventory • Processing Payments • Operating Cash Register • Managing Money • Conducting general maintenance • Worked flexible schedule and extra shifts to meet business needs
Dahua Technology Co. LTDPre Sales Technical Assistant
Apr. 2023 - Aug. 2023Karāchi, Sindh, Pakistan* Taking ownership of customer issues reported and seeing problems through to resolution. *Talk clients through a various series of actions either via phone, email or chat until they've solved a technical issue. *Conduct training regarding our new launched products throughout karachi.
Food SaversVideo Editor
Apr. 2022 - May. 2022Hyderabad District, Sindh, PakistanWe divide the surplus food into slum areas of Hyderabad Sindh Pakistan and my responsibilities to capture all these events compile them into video form.
Iqra University (Official)IAM Engineer
Mar. 2021 - Jun. 2021Developed and enforced security policies and procedures for user authentication and authorization. Troubleshooting issues related to identities, systems, access, accounts, authentication, and authorization. Performing periodic access reviews and audits to maintain compliance.
FreelanceCustomer Support Representative
Mar. 2020 - Sep. 2021* Addressing customer inquiries promptly and efficiently to ensure timely resolution. *Recognizing and resolving customer complaints by actively listening, empathizing, and taking appropriate action. *Prioritizing customer satisfaction and delivering professional support to enhance the overall customer experience. *Providing constructive feedback on the customer service process to improve efficiency and effectiveness. *Utilizing various communication channels to engage with customers effectively (e.g., phone, email, live chat, social media).
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