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Work Background
Denver Center for the Performing ArtsGeneral Manager
Apr. 2015Greater Denver AreaThe Denver Center for the Performing Arts (DCPA) is a premier cultural institution operating in multiple venues with a Broadway business unit serving over 500,000 guests annually Oversaw business operations, finance, marketing, sales, accounting, and programming for a $40M–$65M unit with 400+ annual events. Led FP&A, pricing, revenue strategy, contracts, and system upgrades. Lead a team of 3 direct reports, 3 dotted line reports, and an occasional workforce of 50+ contract employees. Drove cross-functional alignment to boost operational and financial performance from planning through execution. Selected Accomplishments: ● Improved forecast accuracy by 62%, reducing budget-to-actual variance from 13% to 5%, through the development of predictive revenue models and dynamic scenario planning that enabled more strategic financial decision-making. ● Increased incremental revenue from $500k to $3.1M over three years by building and operationalizing a dynamic pricing strategy, automating manual processes (reducing workflow by 80%), and integrating a real-time pricing system with the organization’s CRM. While also maintaining a customer experience rating of 90%+ ● Delivered high-impact, multi-day program requiring complex problem solving, activating 20+ local vendors and building cross-functional teams, ultimately securing a second-year return and expanding the international brand equity in a new U.S. market. ● Increased departmental capacity and team stability by developing a business case to expand the team by two FTEs, restructuring workflows, and formalizing SOPs - reducing team burnout and enabling leadership to focus more on strategic planning. ● Achieved 10% cost savings ($400k annually on a single contract) by negotiating complex vendor and production contracts, including 40-50 individual vendors and deal terms improving organizational profitability.
Denver Center for the Performing ArtsGeneral Manager, Finance and Business Operations
Apr. 2015Greater Denver AreaThe Denver Center for the Performing Arts (DCPA) is a premier cultural institution operating in multiple venues with a Broadway business unit serving over 500,000 guests annually Oversaw business operations, finance, marketing, sales, accounting, and programming for a $40M–$65M unit with 400+ annual events. Led FP&A, pricing, revenue strategy, contracts, and system upgrades. Lead a team of 3 direct reports, 3 dotted line reports, and an occasional workforce of 50+ contract employees. Drove cross-functional alignment to boost operational and financial performance from planning through execution. Selected Accomplishments: - Improved forecast accuracy by 62%, reducing budget-to-actual variance from 13% to 5%, through the development of predictive revenue models and dynamic scenario planning that enabled more strategic financial decision-making. - Increased incremental revenue from $500k to $3.1M annually over three years by building and operationalizing a dynamic pricing strategy, automating manual processes (reducing workflow by 80%), and integrating a real-time pricing system with the organization’s CRM. While also maintaining a customer experience rating of 90%+ - Delivered high-impact programs requiring complex problem solving, activating 20+ local vendors and building cross-functional teams, ultimately securing a second-year return and expanding the international brand equity in a new U.S. market. - Increased departmental capacity and team stability by developing a business case to expand the team FTEs, restructuring workflows, and formalizing SOPs - reducing team burnout and enabling leadership to focus more on strategic planning. - Achieved 10% cost savings ($400k annually on a single contract) by negotiating complex vendor and production contracts, including 40-50 individual vendors and deal terms improving organizational profitability.
Denver Center for the Performing ArtsBusiness Manager
Aug. 2012 - Apr. 2015Oversaw financial and production operations and vendor management for Broadway productions, ensuring accurate settlements, streamlined reporting, and alignment with organizational goals. Selected Accomplishments: ● Partnered with touring management to execute 25+ individual show settlements and production-level P&L reportsfor executive leadership. ● Executed payroll and benefits for up to 50 event-based employees weekly, including employees covered by collective bargaining agreements. ● Managed ongoing performance management across vendor groups, making sure performance aligned with contractual expectations.
Denver Center for the Performing ArtsBusiness Manager, Finance and Operations
Aug. 2012 - Apr. 2015Oversaw financial and production operations and vendor management for Broadway productions, ensuring accurate settlements, streamlined reporting, and alignment with organizational goals. Selected Accomplishments: - Partnered with touring management to execute 25+ individual show settlements and production-level P&L reportsfor executive leadership. - Executed payroll and benefits for up to 50 event-based employees weekly, including employees covered by collective bargaining agreements. - Managed ongoing performance management across vendor groups, making sure performance aligned with contractual expectations.
Denver Center for the Performing ArtsOperations Associate
Sep. 2010 - Aug. 2012Coordinated production logistics, vendor communications, administrative functions and financial system processes supporting successful delivery of theatrical events.
University of Denver - Daniels College of BusinessCollege Events Coordinator
Jun. 2008 - Sep. 2010The Daniels College of Business at the University of Denver is a nationally ranked business school known for its ethics-driven, experiential learning with approximately 900 graduate students and 1,300 undergraduate students College Events Coordinator, Daniels College of Business Coordinated over 100 annual events for the Daniels College of Business, managing end-to-end logistics, budget reconciliation, and volunteer coordination. Provided administrative support to senior leadership and streamlined internal processes to enhance operational efficiency and event visibility. Selected Accomplishments: ● Managed logistics and budgets for 100+ events annually, consistently delivering on time and on-budget. ● Implemented a centralized event calendar and improved AP/AR workflows, reducing scheduling conflicts and vendor invoice payment time.
Daniels College of Business, University of DenverCollege Events Coordinator
Jun. 2008The Daniels College of Business at the University of Denver is a nationally ranked business school known for its ethics-driven, experiential learning with approximately 900 graduate students and 1,300 undergraduate students College Events Coordinator, Daniels College of Business Coordinated over 100 annual events for the Daniels College of Business, managing end-to-end logistics, budget reconciliation, and volunteer coordination. Provided administrative support to senior leadership and streamlined internal processes to enhance operational efficiency and event visibility. Selected Accomplishments: - Managed logistics and budgets for 100+ events annually, consistently delivering on time and on-budget. - Implemented a centralized event calendar and improved AP/AR workflows, reducing scheduling conflicts and vendor invoice payment time.
Gallery of DiamondsSales Consultant/Executive Assistant
Jan. 2007 - Dec. 2008- Acted as main customer service and media relations representative for entire store while also co-coordinating an essay contest that brought in over 400 contest participants and parents - Constantly maintained top sales numbers by building loyal clientele base - Trained temporary staff on policies and procedures of the business
World Wide Motion Pictures CorporationExecutive Intern
Jan. 2007 - Dec. 2007- Actively collaborated with senior management to perform functions in corporate finance, production, marketing, and distribution in the film industry - Composed letters on behalf of the President and CEO to directors, board members, and industry executives - Developed and implemented viral marketing campaign for major motion picture release
Becky's School of DanceOffice Manager
Jan. 2004 - Dec. 2006Managed a range of general administrative and specialized tasks in a timely and accurate manner. This included scheduling over 500 students and 15 instructors for studio classes, composed correspondence to parents, including a monthly newsletter and collaborating in planning and production of the annual spring recital.
Fringe Theatre CompanyFounding Member
Jan. 2004 - Dec. 2006- Stage Manager, Complete Works of William Shakespeare Abridged, Spring 2006 - Box Office Assistant Manager, 2005-2006 - Assistant Choreographer, Cabaret, Fall 2005 - Costume Designer, Dinner with Friends, Fall 2005 - Set Construction Crew, To Kill and Mocking Bird, Spring 2005 - Choreographer, Bat Boy, Spring 2005 - Properties Master, Don’t Dress for Dinner, Spring 2004 - Properties Master, Gypsy, Fall 2004 - Assistant Stage Manager, Rocket Man, Fall 2004
Fort Hays State UniversityStudent Fiscal Services Office Assistant
Jan. 2002 - Dec. 2006- Standardized and implemented new procedures for producing correspondence to loan holders - Acted as webmaster for department page
Fort Hays State UniversityEncore Series Intern
Jan. 2002 - Dec. 2002- Acted as liaison between front and back of house - Member 2003-2004 season programming committee - Organized marketing and promotions which included poster and postcard distribution and direct mailing
Fort Hays State UniversityStudent Fiscal Services Office Assistant
Jan. 2002- Standardized and implemented new procedures for producing correspondence to loan holders - Acted as webmaster for department page
Fort Hays State UniversityEncore Series Intern
Jan. 2002- Acted as liaison between front and back of house - Member 2003-2004 season programming committee - Organized marketing and promotions which included poster and postcard distribution and direct mailing
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