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Work Background
KIU System SolutionsSenior Project Manager & PMO Architect
Dec. 2024 - Jan. 2026Spearheaded the global standardization of airline implementations, transforming an ad-hoc process into a scalable system. 🚀 KEY ACHIEVEMENTS: ◼ Global PMO: Architected the corporate "PMO Framework" from scratch, standardizing client onboarding worldwide. ◼ Core Systems: Directed simultaneous PSS and DCS implementations across multiple continents under IATA regulations. ◼ Impact: Drastic reduction in operational friction and acceleration of "Time-to-Revenue".
TRIBU Tech LatamDOMOS Member
Aug. 2024High-impact tech leadership community. Strategic collaboration and exchange of best practices in engineering and digital transformation. DOMOS Member since 2024, currently serving as Leader of DOMO 10 in Santiago, collaborating with an exceptional team of technology leaders across various industries.
SKY AirlineHead of PMO & Strategic Program Manager
Mar. 2022 - Sep. 2024In charge of the airline's "critical nucleus." Led the company's most complex technological renewal reporting to senior management. ✈️ KEY ACHIEVEMENTS: ◼ Zero Impact: Orchestrated complete Core platform migration ensuring 0 interruptions in ticket sales and flight operations. ◼ Governance: Implemented Steering Committees for executive visibility and stakeholder alignment. ◼ Control: Strict KPI management to keep the project within approved budget and regulatory deadlines.
Nexus ChileSenior Project Manager & Cloud Infrastructure Lead
Feb. 2016 - Oct. 2021Led the modernization of financial infrastructure and environment management, acting as the bridge between Banking and Tech. 💰 KEY ACHIEVEMENTS: ◼ Cloud Efficiency: Migration to Azure slashing provisioning time from 3 months to hours (95% faster). ◼ Capital Mgmt: Full administration of US$27M budget for the Card Processing Core replacement. ◼ Transformation: Introduction of hybrid models and DevOps in a traditional banking environment.
Anticipa S.A.Senior Project Manager
Feb. 2015 - Feb. 2016Santiago, Metropolitan Region, ChileManage projects in different ANTICIPA customers, keeping the scope, plans and budgets controlled and monitored. • I led and managed the recovery of more than 6 months of delay of the new web platform’s implementation project of a Compensation Fund, without increasing the budget. • I led and implemented in 4 months (estimated 8 months), in conjunction with suppliers, the technological renewal of NEXUS’ card personalization (embosser machines). • I achieved the recovery and execution of 100% of the insurance associated with the import of the embosser machines that were partially damaged in the transfer from the factory in the USA without impacting the deadlines of the implementation project or the costs of the project.
Italo Bozzi | Seniority On-DemandFractional CTO & PMO | Turnaround & Transformation | Critical Project Recovery
Jul. 2014I help companies align technical capabilities with strategic goals and recover projects in crisis, delivering high-impact executive leadership for companies requiring strategic seniority without the cost of a full-time C-Suite. ✅ Strategic PMO: Portfolio control and Capex/Opex optimization. ✅ Project Recovery: Expert intervention and turnaround of delayed critical timelines. ✅ Tech Roadmap: Aligning IT architecture with business profitability. Currently leading strategic initiatives including: * KAIRÒS: Strategic SaaS Platform. * HANAQ: Tech R&D Laboratory.
Zona Franca de Iquique S.A. (ZOFRI S.A.)Support and Technology Deputy Manager
Jan. 2009 - Jul. 2014• I designed a Tier III Datacenter for ZOFRI which was later built based on that design remaining in Tier II due to local conditions of Iquique/Alto Hospicio. • I restructured the ICT Support area, focusing it on the quality of service and continuous improvement of its service and support processes for more than 400 users. • I brought to a standard of 99.99% of the uptime of ICT services to the more than 2,000 ZOFRI’s active user companies, raising the previous standard that was less than 90%. • I led, as Project Director, the total renovation of the computer system that supports the document operations of the user companies for import/export. Project with an approximate investment amount of US$ 4MM and with more than 40 people working within the project and incorporating actors such as National Customs.
PARQUE SAN PEDRO & CRUZ DE FROWARD COMPANIES GROUPInformation & Computing Deputy Manager
Mar. 2004 - Dec. 2008• I raised the internal IT support standard of the companies, achieving an improvement in evaluation from grade 4 to grade 6.5. • I replaced the server hardware platform that was older than 7 years with Dell blade servers, achieving an improvement in the uptime of the systems from 85% to 99.99%. • I defined the ICT Strategic Development Plan of the companies. • I led and implemented an ERP at the level of the two groups of companies complying with 0% deviation from deadlines and costs.
Globe ITCEO | Co-Founder
Nov. 2003Las Condes, Santiago, Chile
RR DonnelleyRegional ICT Manager LATAM Networks and Telecommunications
Sep. 2002 - Mar. 2003• I documented 100% of local networks and WAN links (local and regional). • I defined, diagrammed, developed, and applied in 3 months, the firewall policies and external/internal security of the networks. • I documented the Disaster & Recovery Plans (DRP) for the 100% of the networks. • I normalized and optimized the VoIP communications in the region achieving an uptime of more than 99%.
RR DonnelleyICT Manager
Jun. 2000 - Sep. 2002• I planned, assembled work teams, and directed the updating of administrative management systems in 85% of the estimated time. • I changed the telephone and internet provider, improving the service and achieving a monthly saving close to USD 2,000. • I led the installation of regional voice and data links generating savings of over USD 7,000 per month. • I was part of the team that implemented the World-class ERP for the plants in Brazil, with 0% deviations in time and budget.
RR DonnelleyProject Manager / Database Administrator
Dec. 1997 - Jun. 2000• I led the "Year 2000" Project (Y2K), migrating and certifying the 100% of the applications and databases. • I coordinated the Y2K project at a regional level (Brazil, Chile and Argentina), converting 100% of the systems on time and without errors. • I implemented a Business Intelligence tool (Hyperion) in the corporate unit of Latin America consolidating 100% of the financial reports of Argentina, Brazil and Chile that were sent to Corporate Finance in Chicago (IL, USA). • I reduced to almost 0% the errors of the production Oracle databases due to management problems, this incorporating a 24x7 monitoring and alerts to predict possible future failures.
AUGE S.A.Software Development Manager
Nov. 1993 - Dec. 1995
Optimisa S.A.Project Manager
Feb. 1993 - Oct. 1993
CONDE S.A.Technical Support and Software Developer
Jan. 1989 - Feb. 1993
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