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Work Background
FlutterwaveSenior Switching & Payout
Feb. 2024Lagos State, NigeriaManage transactional processes to ensure accuracy and efficiency in switching operations. Collaborate with cross-functional teams to implement process improvements and streamline operations. Conduct regular audits to ensure compliance with regulatory requirements and internal policies. Switch and process transactions across countries and currencies including; GBP, USD, MPesa, Tanzanian Shillings, Rwandan Francs, etc.
Moniepoint GroupFraud Compliance Officer
Aug. 2023 - Feb. 2024London, England, United KingdomMonitoring transactions using transactions monitoring tools. Assist in creating rules for the transaction monitoring tool to aid mitigate fraudulent transactions. Contacting customers for suspicious transactions Keeping tabs with transactions trends
Moniepoint Inc. (Formerly TeamApt Inc.)Fraud Analyst
May. 2022 - Feb. 2024Data Analysis & Forensics: Daily analysis of complex data sets, identifying patterns, and implementing effective fraud prevention strategies utilizing advanced tools (MS Excel) and techniques. Fraud Detection & Investigation: Proficient in identifying and analysing fraudulent patterns, conducting thorough investigations, and implementing effective countermeasures. Proven track record in detecting, preventing, and mitigating fraudulent activities to safeguard financial transactions and protect organizations from monetary losses. Collaborative team player with excellent communication skills, adept at working closely with cross-functional teams, law enforcement agencies, and external partners to ensure compliance and combat fraud. Staying updated on emerging fraud trends, technologies, and regulatory changes to adapt and strengthen fraud prevention frameworks.
Unified Payment Services LimitedChargeback Specialist
Oct. 2021 - May. 2022Lagos, Nigeria• General dispute Resolution. • Daily spool, sorting and sending of e-mail notification of Acquired chargebacks logged by issuer bank against merchants, compilation of Chargeback logs and actively representing with approved receipt. • Daily reconciliation of all chargeback claims logged and responded to for record purposes. • Processing of Second Presentments on Mastercard Claims Manager, VROL, UPDMS and Arbiter for approved transaction chargebacks to Merchants. • Recoupment of Funds for Merchant defaulted chargeback claims not responded to within dispute window. • Call-Over for All reversed Claims on Unified Payments Dispute Management System (UPDMS). • Analyzing chargebacks based on reason codes for different schemes Mastercard and Visa.
Unified Payment Services LimitedReconcilation/Dispute Officer (Agency Network)
Apr. 2021 - Oct. 2021Lagos, Nigeria• Measure, Monitor and block fraudulent transaction patterns from Agent Terminals. • Recovered over 200 Million Naira loss from fraudulent chargebacks. • Crafting of diverse measures through critical thinking for the creation and expansion of Agency Dispute wing together with the preparation of the appropriate work documentation. • Daily engagement with the product team to ensure the development, testing and deployment of new products that will revolutionize the Agency sector. • Preparation and presentation of weekly, Monthly and Yearly performance review. • Preparation and presentation of Yearly Budget. • Delegating and ensuring chargebacks are treated appropriately and on timely basis and refund funds to the agents for approved transactions.
Unified Payment Services LimitedSettlement Specialist
Jan. 2019 - Apr. 2021Lagos, Nigeria• Daily preparation of settlement reports in accordance with federal, state and settlement service laws for VISA, MasterCard and American Express transactions. • Daily preparation and submission of payment advise to Nigerian Inter-Bank Settlement System (NIBSS) in accordance with the agreed SLA. • Daily reconciliation of settlement report and entries worth over 1 billion Naira in tune with the appropriate funds accrued to the banks and company income with high level of accuracy. • Daily matching of settlement reports (POS & ATM) against Visa Settlement Summary (VSS), MasterCard T464 and China Union Pay scheme transactions with settlement values. • Daily preparation of Collection reports. Weekly preparation of settlement financial report (inbound and outbound) for account reconciliation. • Preparation of Monthly report for dispute and settlement in accordance with the allotted SLA.
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