CrownpeakLearning & Development Specialist
Jan. 2017 - Dec. 2019Denver, Colorado, United StatesDelivered technical and non-technical training programs for internal teams and enterprise clients. Led LMS implementation and change strategy that enhanced adoption, reduced support escalations, and enabled more effective program management through the new platform. > Introduced solutions to meet the training needs of three small enterprise customers, enabling each one to leverage the company’s solution portfolio by crafting highly effective user manuals to communicate technical processes in easy-to-understand language > Redesigned the organization's comprehensive library of product training materials utilized across all areas, including the 20-member Customer Success Management (CSM) team to increase efficiency within the organization and within customer relationships > Leveraged trust gained from resource library project to lead the project roll-out of a customer community and learning tool and secure full buy-in from the CSM team to adopt this new customer success methodology
• Overcome resistance by expertly communicating how the tool and methodology aligned with corporate mission, vision, and values