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Work Background
ConfizSoftware Engineer II
Apr. 2025United States, WashingtonBackend Engineer for Nordstrom’s inventory systems, developing Java / Spring Boot applications for large-scale, event-driven architectures.
Use Kafka and Terraform for topic management and infrastructure-aligned event workflows.
Oracle SQL to validate data flows, work with the database creating Stored Procedures, Views and queries.
Work with AWS configuring S3, Lambda, SQS, DynamoDB and EC2.
Write Python scripts for large-scale data processing.
Manage Kubernetes deployments and CI/CD pipelines.
Perform unit and integration testing.
Use AI tools (Claude) to accelerate debugging, refactoring, and documentation with human validation.
Apply algorithmic thinking and Big O trade-off analysis when improving backend processing and system behavior.
Tek ExpertsCarahsoft Launch Team Engineer
Sep. 2024 - Aug. 2025Costa Rica, CartagoSelected among top performers to support Broadcom security products (CA PAM, IGA, AA). Handled high-priority incidents requiring deep troubleshooting of authentication, authorization, identity governance, and multi-platform environments (Linux/Windows). Analyzed logs, validated configurations, and guided customers through complex security workflows. Improved team efficiency by optimizing case handling processes and sharing best practices for high-severity troubleshooting. Leveraged AI tools for triage support and knowledge drafting while validating all technical conclusions manually.
Tek ExpertsTechnical Support Engineer III
Jan. 2024 - Sep. 2024Costa Rica, CartagoPromoted to Level 3 after consistently exceeding performance metrics and demonstrating strong technical expertise. Supported critical Opentext productos, Vertica and SDM cases focused on complex data ingestion, distributed system behavior, and performance bottlenecks. Led root-cause investigations, collaborated with development to validate and resolve critical defects, delivered technical training on databases, Linux, and programming fundamentals, and mentored L1/L2 engineers to strengthen team capability and troubleshooting effectiveness
Tek ExpertsTechnical Support Engineer II
Apr. 2022 - Jan. 2024Costa Rica, CartagoSupported global customers at Teknowledge running Vertica (Analytic database) and SDM by diagnosing data and performance issues across Linux/Windows environments. Reproduced customer workloads, performed static and dynamic testing, analyzed large system tables using SQL to identify bottlenecks and incorrect data flows. Collaborated with developers and QA to resolve defects affecting data ingestion, storage, and processing.
Dev Labs CRFounder & Technical Lead
Jan. 2022Costa RicaSince 2022, I’ve been leading a 3-engineer team at Dev Labs, turning ideas into production systems. We built Tournament Logistics, a real-time, multi-platform tournament platform (Angular/Ionic + Firebase/GCP) with optimized matchmaking and bracket generation, and I guide the team from architecture and algorithms to delivery, quality, and releases. In parallel, we’re building Puntia, a full-stack business platform using Angular, Node.js, Python, MongoDB, and Redis—and I own the engineering execution end-to-end: defining the architecture, setting standards, reviewing code, and running production operations. I also configured and harden a secure VPS where Puntia runs (deployment, access controls, monitoring/logging), ensuring reliability, performance, and secure delivery in production.
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