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Work Background
Qatar AirwaysCabin Services Director | Senior Cabin Crew Manager
Oct. 2017Doha, QatarAs the Cabin Services Director my role has been integral in supervising staff operations throughout flights. I actively identify ineffective procedures and oversee change management to enhance overall efficiency. Collaboration with the Human Factors department has been pivotal, establishing training programs aimed at continuously improving crew performance and contributing to the team's overall development. In both routine and crisis situations, I enforce safety and security procedures, prioritizing occupants' well-being while leading and supporting fellow team members. Setting a positive tone for the working environment amongst team members has direct impact on customer experience and satisfaction. Key Contributions in this role: •Coordinated and expertly managed teams of 10 or more safety-trained professionals by displaying leadership and organizational abilities. •Progressed from follower to leader role in 3 years, earning promotion to the current role of Cabin Services Director, responsible for wide-body aircraft and larger teams, reflecting sustained leadership growth. •Constantly navigating through challenges in decision-making within limited time frames and balancing expectations versus reality in dynamic situations. •Proactively stayed abreast of international and national aviation regulations through consistent attendance at monthly training sessions, ensuring continuous knowledge of industry standards and best practices.
Qatar AirwaysCrew Resource Management Instructor/Examiner
Jul. 2016Doha, QatarI actively lead training initiatives with a commitment to continuous improvement. Leveraging ongoing trainee feedback, I identify areas for enhancement, ensuring the overall effectiveness of training programs. My role involves active participation in the evaluation of existing training modules, adapting content to meet the diverse learning styles of trainees, and encompassing kinesthetic and audio/visual approaches for tailored course delivery. I excel in explaining and demonstrating safety procedures, infusing industry knowledge and personal experiences to deepen trainee understanding. I prioritize active listening and open communication, utilizing soft skills techniques to foster a positive and constructive learning environment. I am adept at training individuals for varied roles as they progress in their careers, taking a holistic approach to their professional development. I continue to conduct 7 unique courses focused on soft skills usage in aviation, emphasizing their pivotal role in elevating overall performance. Key Contributions in this role: •Delivering Initial, Recurrent, and Upgrade training courses over 8 years by displaying consistent reliability in training delivery; averaging over 4000 trainees annually. •Promoted collaborative learning experiences by facilitating interaction and engagement through group activities and case studies. •Trained over 2000 individuals before release to conduct duties while accumulating 8 years of experience in the role. •Tracked and assessed trainee performance through Train the Trainer courses aimed at addressing gaps in understanding through discussions and developing improvement plans to ensure comprehensive learning. •Utilised extensive practical experience and exceptional communication skills to deliver professional and engaging training sessions, resulting in significant perspective changes for trainees facing critical situations.
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