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Work Background
Apex SystemsLearning & Development and Change Management Manager
May. 2024Houston, TX
CourseraSenior Manager Learning Development
Feb. 2022 - Feb. 2024Houston, TXRole Overview: Managing the execution of the enterprise-wide learning and development strategy using data-led approaches to cultivate a culture of learning, employee engagement, and managerial performance. Created and delivered original training content and programming, leveraging GenAI and best-in-class approaches to advance employee and leader effectiveness and performance. • Leading the development and delivery of the learning strategy utilizing customer zero initiatives; improved organizational-wide learning by over 50%.
• Developed the approach and roadmap to design and deliver manager development training; curated content for made-from-scratch courses; leader effectiveness improved by approximately 15%.
• Planned and delivered inaugural leader conferences; collaborated with people business partners and senior leaders to determine topics and activities of conferences to address managerial knowledge gaps.
• Improved the process for data collection, analysis, reporting and sharing of data by over 30 days for the annual employee engagement survey.
AccentureChange Management Manager
Dec. 2016 - Jun. 2021Houston, TXRole Overview: Improved the execution and delivery of Change Management consulting projects for oil & gas, and financial services clients within their IT and Business Development departments resulting in over $2 million in cost savings, streamlined processes, and increased employee engagement. • Defined the adoption strategy for Microsoft 365 tools for Accenture’s 500k+ employees resulting in improved utilization of productivity tools by 15%.
– Directed the development and delivery of training and communications to promote adoption; determined the analytical approach for measuring adoption.
– Created assets that could be used within client engagements as best practice for adoption success. • Led the Change strategy for the delivery of the Microsoft 365 platform to 50k+ employees for global Oil & Gas client.
– Supported the accelerated deployment of Microsoft Teams to employees within two-weeks in response to COVID-19 global pandemic to support remote working conditions. – Managed a global team of change practitioners to redefine the strategy for remote learning of Microsoft tools in a distributed environment; created a learning intranet, training courses, communications, and collateral to aid in utilization of tools.
• Executed the Change strategy for client’s Global IT department transformation post-merger and acquisition. – Managed a global change team that delivered training, communications and technical support as part of merger activities for 40+ sites, 4000+ users; delivered over $1 million in program savings to clients.
– Established and executed the change strategy for additional projects which resulted in dollar-on-dollar savings for the client.
AccentureSenior Change Management Consultant
Apr. 2011 - Nov. 2016Houston, Texas Area• Directed the Change Management approach for upgrades made to Asset Integrity & Process Safety software applications for Oil and Gas Client.
– Leveraged the Agile methodology to plan, develop, and deliver training and communications for two global implementations. resulted in improved ability to complete field activities.
– Collaborated with offshore teams and client vendors to ensure training materials met client requirements and were reusable for future implementations.
– Led the validation of training materials; partnered with vendors to improve tooling and training materials.
– Trained over 200 global users across the Upstream businesses on deployed applications.
• Identified learning needs and determined appropriate training solutions in support of new software and upgraded system implementations.
• Oversaw the development of new training courses for Resources and Financial Services Clients. – Interviewed SMEs to understand processes, developed training curriculums and original training content and delivered end user training materials to over 1000 employees. – Partnered with SMEs to create training materials for an ERP implementation; delivered trainings to over 1000 employees to ensure business readiness.
• Trained a new manufacturing workforce of over 200 people across fifty different manufacturing roles within 120-days on environmental, process, and safety trainings and competencies which ensured the new manufacturing plant was approved to manufacture and deliver client orders.
Booz-Allen HamiltonSenior Change Management Consultant
Jul. 2008 - Mar. 2011Role Overview: Led Change Management efforts, specifically Communications and Training efforts for government clients and provided monthly analyses on mission critical programs. • Developed targeted communication materials for government clients; reducing organizational silos and improving management level decision-making with over 60 internal and external stakeholders.
• Identified and presented recommendations and implemented process improvements in order for clients to better execute their activities, meet customer requirements, and exceed customer expectations. • Improved performance ability of client team members by over 10% resulting from the documentation of procedures and processes.
• Organized knowledge management intranet sites, reducing the number of obsolete documents by 50% and improved the searching ability to access key best practice documents.
Rolls-RoyceSenior Commodity Buyer, Internal Airfoil Casting Manufacturing
Aug. 2007 - Jul. 2008Indianapolis, IndianaRole Overview: Led the formalization of supplier contracts for the procurement of specialized materials and services for the Single Crystal Operations plant. Managed a portfolio of 6 suppliers and negotiated $3M in contracts with savings of over 10%.
• Improved the procurement approach for Single Crystal Plant operations; negotiating long and short term contracts for specialized materials and services, totaling over $3 million.
• Instituted formal procurement practices, leading to the implementation of a local procurement strategy for specialized materials and services, which supported Global Procurement activities. • Resolved issues with suppliers including de-sourcing, dual-sourcing, and compromised product quality.
Rolls-RoyceProgram Manager, Talent Development
Apr. 2004 - Jul. 2007Indianapolis, Indiana AreaImplemented and formalized talent development activities to identify, train, and hire Engineering college students into the engineering organization with a focus on improving representation for women and BIPOC.
• Gained buy-in from senior-level executives for the talent strategy and aligned objectives to talent acquisition metrics to remedy employee attrition and build a diverse pipeline of engineers.
• Managed a $1.3 million budget for the Engineering Co-op Program; developed robust processes for the employment lifecycle of student employees.
• Negotiated housing contracts valued at over $100K per year to reduce burden costs to the program.
• Identified costs-saving opportunities resulting from detailed analysis of program costs.
• Designed and implemented a scalable Talent Development program that included talent identification and measuring performance, equipping nearly 100% of their new entry level workforce with advanced professional and technical skills, knowledge, and abilities.
• Implemented knowledge management programs to improve knowledge transfer and sharing practices between senior and junior level employees.
• Partnered with global counterparts to launch an early career development program; managed five new hires and their two-year rotational assignments to national and international facilities. Role Accomplishments:
• Achieved a 96% acceptance rate of engineering co-op students to full-time employees for three consecutive years.
• Met college hiring targets with a focus on diversification.
• Assisted with implementing the Engineering Co-op Program and its similar concept at national and international sites.
Rolls-Royce CorporationCoordinator, Engineering Business Plan Deployment
Aug. 2002 - Apr. 2004Indianapolis, Indiana Area• Led efforts to collect, analyze, and provide recommendations on customer satisfaction data; customer satisfaction improved with the implementation of selected recommendations.
• Facilitated a senior-level managers’ process council, composed of senior level engineering managers, tasked with improving organizational processes.
• Improved critical success factors and aligned organization mission and goals to quantitative and qualitative metrics which defined success.
• Process council completed 96% of objectives, resulting in improved organizational processes.
Rolls-RoyceEarned Value Measurement Analyst
Jun. 2001 - Dec. 2001Indianapolis, Indiana, United States• Assisted project leaders and customers at General Electric Aviation and the Department of Defense with tracking the status of project deliverables against schedule and cost indices using Earned Value Measurement (EVM).
• Generated analyses to assist decision-making and ensure program requirements met customer needs.
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