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Work Background
DHL Supply ChainManager Client Support Services
Dec. 2022Brussels, Brussels Region, BelgiumTo manage large complex solutions and ensure that committed customer key performance indicators (performance & financial) are met. Manage and coordinate large and complex customer solutions Co-responsible to retain customer revenue and EBIT (customer P&L) Co-responsible to retain customer program management fee (customer P&L) To ensure that DHL provides service excellence as committed and contracted to customers on an ongoing basis Be the single point of contact for the customer and the 1st level of entry point for customer escalations Manage and prepare scheduled executive business review meetings (Monthly Business Reviews (MBR) & Quarterly Business Reviews (QBR)) Host Issue & Action (I&A) log calls and escalation calls
DHL SERVICE LOGISTICS EMEAManager Client Support Services
Dec. 2022
DHL Supply ChainImplementation Lead
Mar. 2016 - Feb. 2023Brussels, Brussels Region, Belgium
DHL Supply ChainBenchmark Manager
Mar. 2015 - Feb. 2023Based in Zagreb, CroatiaDirect all functions and activities associated with implementation of an EMEA wide project for setting density for warehouse partners and Customers across the DP DHL Supply Chain Network. Assess the strategic proposal of direction; Vendor Management Framework with key Vendors working with Service Logistics, as well as operational lead for implementation of Life Science and Health Care segment within Service Logistics
DHL SERVICE LOGISTICS EMEAOperations Lead
Mar. 2015 - Dec. 2022
Carlsberg GroupCustomer Supply Chain Director
Nov. 2012 - Nov. 2014CroatiaFormulated and controlled Supply Chain operational budget for whole region/Country. Determine the interrelationships between CSC and local strategy. Strategically directed local market together with Sales and Marketing; developed staff on all levels, especially key functions in the whole CSC organisation. Initiated and conducted weekly managerial meetings on a 1:1 basis to cover ongoing questions, project status; open questions for oncoming Senior Management Meeting. Implemented several projects in Supply Chain which are considered as “best developed practices” (Empties Management - Kegs, Local Innovation Board) and significantly reduced DOH (days on hand). Built a positive rapport with all employees to boost Company morale and promote employee achievements to Senior Management.
CARLSBERG CROATIA GROUPSupply Chain Director
Nov. 2012 - Nov. 2014
DHLOperations Support Executive
Jan. 2011 - Nov. 2012Zagreb, CroatiaOrchestrated all bottom-line factors, including Operations Performance and Operations Programmes function in driving improvements in transit time and data quality as well as reduction of shipments damaged and lost and operations cost per move through performance reporting. Spearheaded 3rd Party Logistics, “Spare part center” for Customers: Hitachi, CISCO, Nokia Systems Network, Avaya, Hewlet Packard, Sun Microsystems, AT&T. Lead “Spare part center” project from “the drawing board”, as Project manager, coaching new staff on usage of all WMS applications – improved performance of 3rd PL by 10pp, thus being rewarded quarterly bonus for excellent Customer Service and operational performance. Design SLAs between “Supply Chain Solutions” and “DPDHL Express”.
DPDHL CROATIAOperations Executive
Jan. 2011 - Nov. 2012
DHLLogistics Executive
Oct. 2006 - Nov. 2012Zagreb, CroatiaAdditional responsibility took on by position of Country Ground Distribution Manager and continuing during current position of Operations Support Executive. Process handled involved in a supply chain, liaising with a variety of parties including suppliers of raw materials, manufacturers, retailers and consumers. This is often a two-way process with return of goods (reverse logistics). Coordinate processes to ensure Customer satisfaction. An awareness of and strategic response to external influences, such as legislation, fuel costs and environmental pressures, has always been vital. Involved in managing transportation, stock control, warehousing, and ensuring structures are in place to monitor the flow of goods and material.
DHLCountry Ground Distribution Manager
Oct. 2006 - Dec. 2010Zagreb, CroatiaCarried out and simplified service performance and operational cost for ground distribution against defined standards and targets in which led the resolution of issues of sub-optimal cost, service and quality performance. Guaranteed effective implementation and deployment of Regional and Country projects, programmes and initiatives, identified staffing needs and recruited new staff according to internal procedure. Delivered guidance and direction to the team in order to maintain performance standards, also trained and motivated in order achieve targets.
DPDHL CROATIAGround Operations Manager
Oct. 2006 - Dec. 2010
DHLOperations Performance Manager
Jan. 2003 - Sep. 2006Zagreb, CroatiaMonitored and examined operations performance on daily, weekly and monthly basis, identified gaps and implement best solution(s) to overcome negative impact. Accompanied quarterly meeting with all stakeholders, internal and external, to improve performance to reach best results. Functioned on implementation of ISO 9001 and 14001 standards for Operations, as well as carrying out Station Audits in terms of harmonization of working processes and procedures. Planned and organized training sessions for operational staff on all new and updated operations applications under “train the trainer” programme, in both Croatia and Bosnia, and carried out several application trainings on Regional level.
DPDHL CROATIAOperations Performance Manager
Jan. 2003 - Sep. 2010
DHLSales Stimulation Initiative Analytical Manager
May. 2002 - Nov. 2002France, Italy, Netherlands, Sweden, CroatiaDHL International & McKinsey, France, Italy, Netherlands, Sweden, Croatia Project Management in 4 Countries throughout Europe Feedback on SSI invovement for Srecko Selendic: Srecko Selendic has been as s igned to the X-One SSI team as an Analytical Manager from April until November 2002. SSI (Sale Stimulation Initiative) is and X-One programme with the objective to increas e DHL's profitability through s ales opportunities and improved sales management. Srecko has been a valuable member of the SSI team. He has been part of the RBU team in France, Netherlands , Italy an in Sweden. He has been part of the RBU Diagnos tic team in France (together with McKins ey), Netherlands and in Italy. The SSI Diagnostic goal is to introduce the programme in the Country and further to evalute the busines s (new, exis ting and regained) potential through eight s ales levers over the next three years . The Diagnostic is produced in close co-operation with the Commercial and Busines s unit team and is always validated by teh Country manager. It is foundation of the SSI programme and further is defining the country sales budget for the following years . Srecko has s hown s trong competencies in all needed areas and results have well met expectations . In terms of DHL competencies , I would s pecially highlight the follwoing areas that Srecko showed very strong competencies within: - Adaptability and change - Analytical thinking - Interpersonal understanding - Achievement drive - Teamwork - Tolerance for stress I believe that Srecko could provide value to Croatia and further in the EMA Region. Regards , Philipe Masquelier
DHLService Analyst
Jan. 1999 - Dec. 2002Zagreb, CroatiaUtilised all DHL available applications and measured performance for all criteria at route level on daily basis and trend performance. Analysed and used data to audit couriers on route, checkpoint errors and ensure appropriate measure for efficient service. Warranted accurate and timely entering of all data in line with agreed procedures.
DPDHL CROATIAService Analyst
Jan. 1999 - Dec. 2002
DHLSenior Gateway Supervisor
Jan. 1995 - Dec. 1998Zagreb, Croatia* 7 direct reports , total Head Count 19 * Design and implementation of procedures leading to ISO 9001Certificate * Implemented and performed over 30 appraisals with relevant staff Main purpose: to orientate my knowledge, experience and skills in such a fashion that it gives all the necessary support to my Department * Excellent relationship with Customs, Police, Government Authorities on all levels Basic purpose: * Manage the Gateway Department in the most effective and productive manner in order to ensure that DHL Network Standards are achieved and customer expectations are met and where possible exceeded. Accountabilities : * Ensure that procedures are carried out in accordance with the local legislation and that management is advised of any legislative changes and that all procedures are carried out accurately and in the most cost effective and productive manner. * Ensure that timely departure of the aircraft through effective planning and organisation in order to ensure international linehaul targets are achieved. * Maintain and improve relationships with relevant local customs authorities in order to ensure service standards and targets are achieved, develope these relationships in order to agree positive working relations which will be to the advantage and development of DHL. * Manage the team in order to develop a motivated and capable team ensuring all DHL policies and procedures are followed. Competencies : * Excellent DHl 3 years or external 5 years experience * Problem Solving Skills * Good Customer Service or Gateway background * Planning Skills * Fluent in written and oral English * Personal Credibility * Commercial Acumen * Achievement Drive * Oganisational Awareness * Change Orientation * Customer Responsiveness * Team Building Skills * Performance Management * Interpersonal Responsibilities * Impact and Influence to others * Technical and perfessional knowledge * IT Awarness
DPDHL CROATIASenior Supervisor
Jan. 1995 - Dec. 1998
DPDHLCustomer Service Representative
May. 1994 - Dec. 1994
EU MONITORING MISSIONTranslator
Jan. 1994 - Apr. 1994
THE BRITISH COUNCILReceptionist
Jan. 1991 - Dec. 1993
YUGOTOURS UKLecturer
Mar. 1990 - Dec. 1990
YUGOTOURS UKOffice Associate
Jan. 1985 - Feb. 1990
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