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Work Background
RITMO Productions - ItalyCo-Founder & Client Relations
Mar. 2025ItalyI am the co-founder of RITMO, a Made in Italy Entertainment Provider specialized in professional Ballroom Dance Instructors and high-quality Production Shows. Our services are offered globally and are fully customizable to suit any setting or specific requirements. Key Responsibilities: - Build relationships with key employees among clients. - Create talking points to address clients’ business needs. - Advise clients on creating profitable processes. - Schedule regular meetings with clients to ensure satisfaction. - Act as liaison of concerns and escalate issues as appropriate. - Assist the team to up-sell or cross-sell services and products. - Ensure both the company and clients adhere to contract terms. - Study competition to find new ways to retain clients. - Set sales and revenue targets and work diligently to meet them. - Collaborate with internal teams to address clients’ needs.
Norwegian Cruise Line Holdings Ltd.Cruise Director
Jan. 2016 - Mar. 2025Miami/Fort Lauderdale AreaProvide strategic leadership in the management of events, recreational activities, performances, musical events and shows. Plan the entertainment program and evaluate guest feedback. Take responsibility for all technical equipment and props. Direct and lead new projects. Conduct training sessions to train the team to improve their job performance. The main tasks of my role among senior management: • Assigned to international itineraries on ships of 2500 to 4500 guest capacity • Ensure smooth operation to allow guests to enjoy every single moment • Regularly obtain departmental scores for guest satisfaction. • Monthly financial closures of the department • Multilingual safety and tourist navigation announcements • Presentations in theaters and auditoriums of shows, events and brand advertising that leads to future bookings increase • Marketing and Telemarketing of on-board retail products and international brands • Public relations and monitoring of on-board services • Human resources management of the entertainment department • Programming of the entertainment schedule • Facilitating new shows installs and coordinating the scheduling of the Entertainers lineup • Writing of the daily paper handed to the guests
Norwegian Cruise Line Holdings Ltd.Assistant Cruise Director
Dec. 2013 - Jan. 2016Miami/Fort Lauderdale Area
Norwegian Cruise Line Holdings Ltd.Cruise Staff
Oct. 2012 - Dec. 2013Miami/Fort Lauderdale Area
MSC CruisesActivities Manager
Aug. 2010 - Aug. 2012Naples Area, ItalyOversee the cruise events staff. Conduct and create events, shows and parties. Responsible for training the team to improve their performance. Responsible for Bingo sales and revenue achievement. Involved in planning the activity program and evaluating guest feedback.
Costa Crociere S.p.A.Activities Manager
Sep. 2007 - Mar. 2010Genoa Area, ItalyOversee the cruise events staff. Conduct and create events, shows and parties. Responsible for training the team to improve their performance. Responsible for Bingo sales and revenue achievement. Involved in planning the activity program and evaluating guest feedback.
MSCCruise Staff
Apr. 2005 - Apr. 2006Naples Area, Italy
Esercito Italiano - Italian ArmyOffice Administrator
Jan. 2004 - Mar. 2005Messina Area, Italy
Prenotazione Obbligatoria - Entertainment & Events AgencyEntertainer, Activities and Events Staff
Jun. 2001 - Aug. 2003Rome Area, Italy
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