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Work Background
Conditioned Air Company, LLCTerritory Relations Manager
Sep. 2024SW FloridaI Build and maintain strong partnerships with top builders, developers, and property managers, ensuring seamless collaboration and trust. Oversee account strategy, bid tracking, and win/loss analysis to expand market share and improve competitiveness. Integrate HVAC + plumbing offerings, including PMA (Preventative Maintenance Agreement) programs, to create bundled solutions that enhance value for clients. Plan and host client events, site visits, and presentations to increase engagement, foster community presence, and generate new opportunities. Collaborate cross-functionally with estimating, service, and operations teams to ensure projects run efficiently and exceed expectations. Support strategic growth initiatives, including market expansion into South Tampa. Key Accomplishments:
✔ Expanded builder pipelines through VIP engagement, consistent follow-ups, and tailored presentations.
✔ Designed branded marketing collateral and hosted community events to elevate visibility and brand presence.
✔ Played a key role in integrating 2nd Century Plumbing into Conditioned Air’s VIP offerings.
✔ Identified and supported expansion opportunities in new markets while maintaining a $6M+ annual sales target. I am passionate about building trust, exceeding expectations, and delivering solutions that not only meet immediate project needs but also provide long-term value for homeowners and communities.
Seagate Development GroupDirector of Remodel and Estate Management
Aug. 2022 - Feb. 2024Fort Myers, FL• Oversaw all activities of the Remodel Project Management team and work collaboratively with, Design, Accounting, Engineering, and various other teams in creating process improvement initiatives for optimizing efficiency and meeting customer vision on projects • Strategically coordinate, plan, and manage construction, remodeling, and renovation processes for projects ranging from 3,000 to 12,000 sq. ft. and valued up to $3M
• Streamline and expedite operations to maximize project productivity, quality, and client satisfaction • Effectively manage, motivate, and coach a 14-member team of 4 project managers, 5 construction personnel, 1 accounting specialist, and 4 coordinators / assistant project managers • Consistently ensure operations are in compliance with governmental standards, codes of practice, time-sensitive deadlines, budgetary requirements, and client standards
• Remain in contact with customers, contractors, project managers, and the leadership team to communicate project updates • Enhance and diversify capabilities by expanding the contractor base
Green Mountain BuildersDirector Of Construction/Project Manager (New Construction and Remodel)
Feb. 2022 - Aug. 2022Bonita Springs, Florida, United States• Kept lines of communication open with company owner to discuss strategic insights, updates, and information regarding construction operations
• Skillfully developed and implemented improvement strategies for optimizing productivity, minimizing waste, and eliminating redundancies throughout the construction process • Played a vital role in ensuring the seamless construction operations of new homes in Naples Park including the management of budgets, process improvements, and staff leadership • Offered the necessary resources and training for a team of 8; warranty / service, construction, and in-house QA personnel to succeed in meeting the goals of high-end remodels including quality and client satisfaction goals
• Monitored projects to ensure adherence to timelines, quality control measures, and construction standards
• Built long-term relationships with subcontractors to maximize collaboration, performance, and satisfaction
Mattamy HomesLead Construction Manager (Commercial / Condo / Multi-family)
Sep. 2018 - Feb. 2022Naples, Florida, United States• Partnered with cross-functional teams in overseeing the management, planning, and execution of Mattamy’s Arboretum Condominium community in Naples, FL • Conducted thorough inspections of in-progress and completed work to ensure compliance with contractual agreements, OSHA guidelines, SWPPP regulations, and quality assurance/control standards • Proactively identified and addressed issues involving HVAC, electrical, plumbing, and fire protection operations • Guaranteed expenses complied with established project budgets
KB HomeRegional Residential Construction Manager (Residential, Mult-family, light Commercial)
Aug. 2015 - Aug. 2018Southwest Florida Area• Direct day-to-day on-site supervision of field labor force including assistants, foremen, subcontractors, other construction related personnel, sales, and homeowners
• Assist in the supervision and responsibility of the total construction effort in accordance with design, budget, quality, and schedule • Assist with providing technical assistance (interpretation of drawings, recommendation of construction methods and equipment, etc.) as required, including HVAC, electrical, plumbing and fire protection • Inspection of Contractor or (Sub) Contract operations to ensure compliance with Contract • Review and approve Trade Contractor Payment Applications • Development of Quality Assurance & Controls; Conduct quality inspections • Monitor costs, including labor time and material • Communicate and enforce Safety and Health Management Program • Manage schedules, including preparation of detailed short-term schedules and ensuring all activities take place on or ahead of scheduled dates
Cintas National FireRegional Account Manager (B2B)
Feb. 2014 - Aug. 2015United StatesServe as the main point of contact between National Account customer for the purpose of facilitating and working collaboratively. Working to establish sound relationships in an effort to grow the current customer base through relationship building by maximize sales opportunities. Work closely with Operations and Sales to oversee all aspects of customer relationship for quality control. Goals are customer satisfaction, growth, retention, quality control, business analysis, and relationship building for our affiliate network and the advancement of sales opportunities by effectively leveraging resources to create outstanding outcomes, embraces change, and constructively resolve barriers and constraints Directly responsible for the relationship and growth of over 30 National customers with over 100 contacts; my AR portfolio produces over $12.5 million annually at an average of 38% profit margin YTD. Deliver customer and affiliate metrics, coach vendors on process improvement, & issue resolution; travel consists of 50-70% nationally. • Customer relationships, escalations & resolution in order to re-secure business
• Customer Goodwill: proactive metric share & customer engagement, Training/Education • Market visits encompassing: B2B visits with affiliates, Quality assurance for Fire Protection & Kitchen Exhaust Cleaning with all National account corporate customers and locals throughout the nation.
• Advancement of sales opportunities with existing “targeted” customers; Growth from current customers (GFCC)
Cintas National FireService Manager (Call Center)
Jun. 2012 - Jan. 2014Fort Myers, Florida AreaResponsible for documenting and improving processes within operations, establishing and retaining strong customer relationships with existing customers; directly managed three teams of 4-10 account specialist, responsible for ensuring daily transactional activity with assigned customers and affiliates while executing seamlessly in a high pace environment. Drive execution of key projects and customer satisfaction through the coordination of cross departments and external activities. Account management and implementation to ensure the customers’ needs are completely understood; web administration, review pricing, and contracts. Responsible for week, monthly, and yearly coaching on best practices, training, implementation, and project relations for processes improvement and strategy development.
Heritage College & Heritage InstituteInstructor
Apr. 2012 - Aug. 2013Fort Myers, Florida AreaAdjunct Professor for the Occupational Associate of Science Degree in Hospital and Health Services Management
KB HomeProject Manager/Builder
Jul. 2009 - May. 2012SW FLManaged the remediation project of all defective drywall repairs for homes built by KB Home; directed and lead each project from the initial inspection, negotiations between the homeowner, demolition, and remediation and through to completion of each home; analyzed and diagnostic testing of homes. Liaison between the builder, affiliates, subcontractor, design and homeowners; uphold strict customer service and builder value while adhering to the Federal Trade Commission’s guidelines; resolve all issues and concerns in a timely and orderly fashion. Assisted in documenting new processes, implementation, and cycle time improvement. Strong ability to resolve issues and maximize productivity. Responsible for budget control and vendor selection and relations.
KB HomeRegional Customer Service Manager
Nov. 2005 - Apr. 2009SW FLImplementation of Customer Service Representative training and orientation; including maintaining and developing training manuals, monitoring buyer orientations on a random basis to insure compliance with written guidelines and directives. Resolution of high levels of homeowner complaints and vendor relations, assist in product refinement, improvement and design, increase the professionalism and level of customer service provided by the company's subcontractors and suppliers. Strong understanding of electrical, plumbing, and HVAC systems, mold remediation and water intrusions. Successfully achieved goals of increasing JD Power scores from the low 7's to the 9.3 and better.
Developed and executed policies and procedures to lower complaints by 68% and raise homeowner satisfaction.
Reduced the amount of time to resolve issues from 18 days to 4 days.
Demonstrated strict adherence to Federal Trade Commission guidelines. Accountable for 900-1200 homeowners and the resolution of all claims.
Accountable for 11 service personnel, trained all construction superintendents, and all new sales staff in warranty, quality control and service.
Consistently exceeded expectations on all performance evaluations
Closed the local office and was the last person employed out of 163 employees and first to be rehired.
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