Universal Orlando ResortSr. Manager IT-PMO of Commerce
Jan. 2024Orlando, Florida, United StatesPortfolio, Project & Program Delivery: Led a critical portfolio of projects and programs supporting Parks Technology and guest experience, ensuring effective project management and financial reporting across international and domestic locations (UO, USH, USJ). Strategic Planning: Key contributor to the annual strategic planning process, assessing critical resources and financial estimates to advance organizational vision and mission. People Leadership: Built and lead a high-performing team of project managers, program managers, release train engineers, and scrum masters, achieving operational excellence and surpassing goals. PMO Maturity, Process & Tools: Implemented process improvements and best practices across the PMO, ensuring on-time and on-budget project delivery through effective scope management. Stakeholder Management: Maintained strong relationships with key stakeholders, providing leadership in project management structure and ensuring alignment across business and technology. Risk & Issue Management: Oversaw risk management, dependency management, and mitigation, including issue identification, risk assessment, and development of mitigation strategies. Agile Transformation: Contributed to the agile transformation strategy, enhancing project delivery and team collaboration.