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Work Background
SMMV Travel IntlGlobal Travel Coach
Aug. 2025United States
SMMV Travel IntlGlobal Mobility & Experience Strategist
Jun. 2024United StatesWe help small and midsize businesses manage global travel and events with ease and precision. As your travel operations strategist Build and manage travel programs tailored to your team and destinations Execute seamless meetings and events with global logistics oversight Provide real-time updates on travel policies, visa entry, and COVID-era requirements Offer 24/7 VIP travel and concierge support before, during, and after trips Develop cost-effective travel workflows that save money and time Create high-touch travel experiences for executives, remote teams, and groups Train your staff on best practices for booking, reimbursements, and policy compliance Negotiate rates with hotels, air carriers, and vendors to add value to every dollar spent
World Travel ServicesProject Manager/Trainer
Apr. 2019 - Mar. 2020Austin, Texas Area/Tulsa, OKAdminister and manage projects from the operations and information technology department to staff in two office locations. Critically analyze and deploy changes required to make staff more efficient their work flow environment. Create training manuals and deploy training material in class room training setting. Trouble shoot problem that may occur with computers or software. Implement new software and hardware on staff computers.
Altour InternationalSupport Services Agent
Sep. 2017 - Apr. 2019Greater Los Angeles AreaProvide problem resolution and support to all frontline agents (in-house and independent contractors) including pricing, ticketing, formats and other related day to day agent functions Monitor and respond to Support Services emails with accurate information, resolution or direction Assist frontline agents in Altour’s intranet, AxtraWeb, Pay-with-Points and other internal programs Work behind the scenes with other departments or divisions for trouble shooting or resolution cases Be involved in other Support Services tasks or projects and deliver quality results Receptive to training opportunities Performs other functions as needed and seeks ways to personally add to the overall efficiency of the Support Services team Working knowledge of Air contracts and commissions Basic knowledge of Concur and Get There online bookings Customer Service focused and Sales technique driven
Stephanie Carew Catering and EventsOwner
Feb. 2014 - Apr. 2020North Hollywood, CaliforniaCaterer, events planner, personal chef, cooking instructor and product developer.
VIKING CRUISE & TRAVEL, LLCQuality Control Specialist
Mar. 2013 - Aug. 2017Greater Los Angeles Area• Prepared all travel; local, domestic and international as well as for production, entertainment and corporate travel clients at Sony Picture Entertainment. • Routinely made decisions regarding appropriate airfare based on company specific policies, information provided by traveler and the likelihood that travel plans could change. • Identified special travel documentation requirement.
Merri'd 2 ChocolateProduct Creator
Oct. 2011 - Apr. 2020Greater Los Angeles Area, CaliforniaNew launch start-up company featuring gourmet chocolates as well as personal chef and catering services still in progress.
Carlson Wagonlit TravelGroup Air Coordinator
Oct. 2000 - Sep. 2011South Bay Area, CaliforniaServed as a point contact and prepared all travel; local, domestic and international travel for CWT. Routinely made decisions regarding appropriate airfare based on company specific policies, information provided by traveler and the likelihood that travel plans could change. Identified special travel documentation requirement. Made all necessary travel arrangements through CWT travel systems, including airline, hotel, transportation reservations. Coordinated all group travel to ensure appropriate resources such as transportation; hotel, etc. were in place to provide the best service to the customer and to also take advantage of group reservation discounts where applicable. Communicated policy changes to staff as necessary. Answered questions regarding travel policies; assisted obtaining approvals for travel
McCord TravelCorporate Travel Consultant
Sep. 1998 - Oct. 2000APOLLO GDS, Service corporate clients with air, car, hotel and train reservations. Responsible for exchanges, voids and refunds. Assist with customer services issues.
Pepper ConstructionReception Specialist
Aug. 1995 - Dec. 1997Greater Chicago AreaRolm switchboard, greeted clients, vendors and other special guests. Worked on special projects when needed.
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