An organized and results-driven Manager of Customer Care with a strong passion for overseeing and optimizing end-to-end order processing and invoicing activities, while ensuring the timely and accurate fulfillment of customer orders. Renowned as a motivational leader, driving employee performance through open communication, extensive training, and workload management, all in line with organizational values. Demonstrated expertise in nurturing strong interdepartmental collaborations and providing invaluable guidance to sales, deal desk, and contract management teams. A vigilant problem solver who actively identifies opportunities for process enhancement, engages in continuous improvement initiatives, and conducts meticulous audits to uphold the highest standards of order fulfillment quality.
• Spearheaded and executed the implementation and onboarding of 100+ temporary contract employees, encompassing comprehensive training, ongoing support, technology deployment, and vigilant service delivery monitoring to ensure alignment with customer requisites at CWTSato Travel.
• Mentored and cultivated a team of leadership staff within a 24/7 operational setting, enhancing their skills and contributing to a more efficient and effective work environment at CWTSato Travel
• Collaborated with Workforce Management to strategically plan and meet departmental staffing needs, actively engaging in sourcing and screening candidates, conducting interviews, and overseeing the seamless onboarding of new hire employees, bolstering organizational manpower at CWTSato Travel.More...
Heather Kelly
Global Organizational Development Manager@CaskNX
Verified
Heather Kelly is the Global Organizational Development Manager at CaskNX, where she leads transformative initiatives to enhance workplace culture and efficiency. With over a decade of experience in strategic leadership, employee experience and talent management, Heather is passionate about fostering innovation and empowering teams to achieve their full potential. She is working towards her Masters degree in Organizational Leadership from St. Catherine University in St. Paul, MN and is a certified executive coach.More...
Cinthya Pavan
Product & Business Developer
Verified
35 years of experience
Tourism, Hospitality and Education ProfessionalMore...
Matthias Fischer
Founder & Partner
Verified
Finance executive with over 25 years of experience across prominent financial services institutions. I have a proven track record as a trusted strategy and business advisor to C—suite and boards. Excellent leadership skills, intercultural experience and committed to develop successful teams.More...
Ole Bo Larsen
Project Manager@Travelpool Europe
Verified
Ole Bo Larsen is an esteemed Project Manager at Travelpool Europe, a leading BPO company known for providing business travel & expense management solutions. With a strong background in strategic planning, project management, and team leadership, Ole has a knack for managing complex projects and driving operational efficiency. He is highly skilled in various aspects of business development, including budgeting, risk management, and stakeholder engagement. Ole's impressive track record of successfully delivering projects on time and within budget showcases his exceptional planning and execution skills. His ability to collaborate effectively with diverse teams and his strong problem-solving capabilities make him a valuable asset to any project. Prior to his current role, Ole gained extensive experience in various management roles, honing his strategic thinking and leadership abilities. He holds a degree in Business Administration and Management, equipping him with the theoretical knowledge to complement his practical expertise.More...
Robert Gaines
Director, Cybersecurity and Privacy Advisory@PKF O'Connor Davies
Verified
Accomplished cybersecurity leader with over 28 years of experience in IT and information security. I specialize in safeguarding data confidentiality, integrity, and availability in regulated environments. With a proven track record as a Virtual Chief Information Security Officer (VCISO), technical expert on risk and compliance, and lead security officer, I bring a wealth of expertise in conducting security assessments, forensic investigations, and regulatory compliance audits.
My career is defined by my ability to lead global digital forensics and incident response (DFIR) efforts, manage complex cryptocurrency tracing and recovery operations, and drive significant improvements in security postures for major financial institutions. As a recognized subject matter expert, I've been featured in media outlets such as Fox Business and Security Business Magazine, underscoring my commitment to advancing the field of cybersecurity.More...
Michael Auten
CEO/CTO/CSO@Oasis IT Biz
Verified
Oasis IT Biz has shown significant growth and development in the IT sector. The company's focus on providing state-of-the-art technology solutions for businesses has resulted in increased customer satisfaction and a strong market position. The company's strategic approach towards innovation and continuous improvement has been the key to its success. The main challenge faced by the company is the rapid changes in technology and the need to continuously update its services to stay competitive. However, with a strong team of skilled professionals and a clear vision, Oasis IT Biz is well-positioned to overcome these challenges and continue its growth trajectory.More...