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Work Background
ShellHead of Recruitment, Shell Business Operations
Oct. 2021Cracow, Małopolskie, PolandHolds leadership accountability for the team of recruitment professionals who act as resourcing leads across Shell Business Operations in Krakow to attract best talents - fresh grads and experienced hires to support business partners' needs in Finance, Customer Operations, Contracting & Procurement, Corporate Relations, HR, Legal, Trading & Supply, IT and more. Promote strong Shell Employer Brand enabling talent retention & attraction. Act as Shell Energy Transition Ambassador - being strong believer that every single contribution matters to achieve greater results – Shell's people are one of the most important assets, accelerating towards the transition to "Net Zero emission", to power lives & to respect nature.
ShellHR Project Manager - Contracting & Procurement
Dec. 2017 - Sep. 2021Kraków, woj. małopolskie, PolskaIn the role of C&P Project Manager I was accountable for an integrated approach to resourcing of new roles coming into Contracting & Procurement department in Shell Business Operations, onboarding of successful candidates, and assessing and implementing solutions to address the development requirements of the entire Contracting & Procurement population in Shell Business Operations Krakow. I was responsible as well for creation, support and delivery of learning and development agenda for Contracting & Procurement community in Shell Business Operations. Acting as Contracting & Procurement Leadership Council member in Krakow I provided support to the respective Contracting & Procurement General Managers, representing them in a number of internal and external forums as appropriate.
ShellProcess Expert / PMO Credit Department
Jun. 2016 - Nov. 2017Kraków, woj. małopolskie, PolskaIn my global role as Process Expert / PMO in Credit Department, I was exposed to strategic initiatives which required strong collaboration skills, “out of the box” thinking and ability to align diverse groups of business partners towards a common goal. As Credit Compliance lead one of my key responsibilities was to provide to the Credit Process Owner and leadership team members monthly updates on Compliance Dashboard with all Credit KPI’s – which enabled the team to measure performance delivery and ensure action was taken to maintain strong performance levels.
ShellProcess Expert / PMO, Finance Credit Department
Jun. 2016 - Nov. 2017PolandIn my global role as Process Expert / PMO in Credit Department, I was exposed to strategic initiatives which required strong collaboration skills, “out of the box” thinking and ability to align diverse groups of business partners towards a common goal. As Credit Compliance lead one of my key responsibilities was to provide to the Credit Process Owner and leadership team members monthly updates on Compliance Dashboard with all Credit KPI’s – which enabled the team to measure performance delivery and ensure action was taken to maintain strong performance levels.
ShellAviation Credit Manager - EU Region
Jan. 2013 - May. 2016Shell Business Operations KrakówManagement of Aviation credit team with regards to: - cash application/allocation process - debt collection process - credit assessment process - aviation customers from 11 European countries (Germany, Switzerland, Austria, Czech Republic, Belgium, Luxemburg, Netherlands, Turkey, Russia, Italy, France); Daily operations in virtual environment, with stakeholders representing different functions (Credit onshore, Account Managers, Customer Service, Finance, Sales Support);
ShellTeam Manager - Cash Application / Allocation
Jun. 2011 - Dec. 2012Shell Business Operations KrakówMigration of cash application / allocation processes regarding BeNeFrux countries to Shell Business Operations in Kraków from the other Shell offshore centre in Cape Town. Team building, standardization of cash processes, utilization Green Belt Project.
ShellRevenue Team manager
Jun. 2011 - Dec. 2012PolandMigration of cash application / allocation processes regarding BeNeFrux countries to Shell Business Operations in Kraków from the other Shell offshore centre in Cape Town. Team building, standardization of cash processes, utilization Green Belt Project.
Bank BPHInvestigation and Custoners’ Claims Department Manager
Apr. 2006 - Jan. 2011Kraków, woj. małopolskie, PolskaManagement of Bank claims concerning cards and payments; Leading the central project regarding centralisation of inquiries from external institutions such as Police, Court, Public Prosecutor's Office, Inland Revenue, Customs office and former Banks’ Clients; Cooperating in strategic Bank project regarding establishment of a new Call Centre unit for the merged Bank (one of the merger project realised commonly by BPH and GE Money Banks); Implementation of new functionalities in claims application dedicated for complex service of different types of complaints received from BPH and GE Clients; Preparing all the agreements concerning responsibilities of the Department in Shared Service Centre structure and merged Bank structure;
Bank BPHInvestigation Office Manager
Apr. 2006 - Oct. 2007Kraków, woj. małopolskie, PolskaManaging of Investigation Office responsible for claims concerning cards and payments; Allocating tasks and responsibilities for Office employees; Annual review of goals achieved by Office employees; Control of daily business operations; Constant automation and optimization of claims processes; Personnel recruitment; Development of the central claims application (module for corrections on deposit accounts, automation of cards’ accounts book-keepings', implementing KPI and KRI reports); Preparing and realization SLA between Investigation Office and Corporate Clients’ Department concerning cards and payments claims; Responsibility for complex service of recovering double payments (the result of the breakdown of the central system of the Bank); Realization of the merger Spin Off Project with PeKaO Bank concerning division of claims according to agreements between BPH and PeKaO:
Bank BPHInvestigation and Customers' claims manager
Apr. 2006 - Jan. 2011PolandManagement of Bank claims concerning cards and payments; Leading the central project regarding centralisation of inquiries from external institutions such as Police, Court, Public Prosecutor's Office, Inland Revenue, Customs office and former Banks’ Clients; Cooperating in strategic Bank project regarding establishment of a new Call Centre unit for the merged Bank (one of the merger project realised commonly by BPH and GE Money Banks); Implementation of new functionalities in claims application dedicated for complex service of different types of complaints received from BPH and GE Clients; Preparing all the agreements concerning responsibilities of the Department in Shared Service Centre structure and merged Bank structure;
Bank BPHCoordinator of Payment Card Section Electronic Banking Operations Department,
Feb. 2005 - Mar. 2006Kraków, woj. małopolskie, Polska
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