Nevian Karari

I am a Marketing Assistant, Business Information Analyst, HR Assistant, customer service expert with over 10 years of experience @Freelance, self-employed

Document ProcessorDatabase CoordinatorData Entry AssociateTranslatorOffice AdministratorComplaint Resolution SpecialistMBACRM managerPostGraduate🎓 StudentModelEngagement ManagerCustomer ResearcherBusiness AnalystCopywriterEducationFinanceConsulting🐦 DesignC-level Executive📝 Influencer or BloggerInvestor & VCGrowth HackerMarketing DirectorPartnerships ManagerBusiness Development ManagerAccount ManagerMarketingSales & BizDevHREntertainmentBusiness OwnerBrand Marketing ManagerCommunications ManagerEmail Marketing ManagerMarketing Analytics ManagerRecruiterHead HunterHR DirectorHR consultantSales ManagerCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)Case ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerTraining&Development SpecialistAssistantAdministrative AssistantAdministrative SpecialistCommunity ManagerHR Business PartnerHR GeneralistHR AnalystOffice AssistantCopywritingExecutive AssistantPersonal AssistantData EntryData Entry SpecialistTyping Specialist

I am a versatile professional with over 6 years of experience as a Marketing Assistant, Business Information Analyst, and HR manager. Currently I am self-employed, exceling in crafting innovative marketing strategies and optimizing business operations. With a strong background in customer service, I'm dedicated to enhancing client satisfaction and driving business growth. I'm passionate about leveraging data to inform decision-making as I continue to deliver exceptional results across multiple industries.

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Work Background

Virtual Assistant

AirbnbVirtual Assistant

Jan. 2022 - Mar. 2023Kenya, NairobiManaged guest communication (inquiries, bookings, check-in instructions) Handled calendar management and avoid double bookings Coordinated cleaning and maintenance teams Monitored and optimized listing performance Responded to guest reviews and feedback Assisted with pricing updates based on demand Troubleshoot guest issues during stays

Assistant Human Resource Manager

Platinum Outsourcing & Logistics (E.A) .LtdAssistant Human Resource Manager

Jan. 2020 - Dec. 2021Nairobi County, KenyaSupported organizational structure and performance improvement initiatives Assisted in recruitment, executive search, and talent acquisition Ensured compliance with labour laws and HR policies Designed and supported compensation and payroll frameworks Improved employee engagement and handled workplace conflict resolution Contributed to performance management and succession planning Identified training needs and supported leadership development Conducted HR audits and improved HR systems

Sales And Marketing Associate

Huawei Technologies KenyaSales And Marketing Associate

Jan. 2019 - Nov. 2020Nairobi County, KenyaAnalyzed market data and customer feedback to identify opportunities Supported execution of marketing strategies and campaigns Maintained sales pipeline and conducted consistent client follow-ups Prepared marketing performance reports (quarterly & annual) Coordinated sales meetings and team strategy sessions Organized product promotions, demos, and training events Contributed to achieving regional sales targets

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