Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Accenture UK & IrelandPremier Partner Operations
Nov. 2025County Dublin, Ireland
PTSBFraud Analyst
Apr. 2025 - Jul. 2025Dublin, County Dublin, Ireland
WAMZ TechSenior Key Account Manager
Sep. 2021 - Sep. 2023● Managed a portfolio of key accounts generating $1.2M in monthly pipeline, enhancing company revenue through strategic client engagement and lead qualification of 120% month over month. ● Developed effective working relationships with key customers based in the US and Canadian markets, leading to a 20% increase in business opportunities within a year. ● Conducted in-depth data analysis using advanced data analysis techniques to assess market trends and identify growth opportunities, preparing forecasts and managing Salesforce CRM software to track sales progress. ● Provided detailed product optimization recommendations to improve ROI, particularly focusing on online advertising campaigns and educate clients on transitioning from traditional media to digital marketing. ● Led the enhancement of QA processes, reducing post-deployment issues by 30%.
WAMZ TechAssistant Key Account Manager
Aug. 2020 - Sep. 2021● Consistently Achieved and exceeded sales quotas, ensuring timely delivery of products/services and preparing proposals for new business opportunities. ● Developed departmental policies and created growth opportunities within the existing business units. ● Prepared progress reports and forecasts regularly for internal and external stakeholders using key account metrics. ● Coordinated internal resources and third parties/vendors for the execution of projects for Custom WordPress, asp.net, JAVA, PHP, Python.
WAMZ TechKey Account Executive
Dec. 2019 - Jul. 2020● Research and analyze available online data to support other teams and departments as needed. ● Reached out to prospects to create a new pipeline through telephone and email or other online medium. ● Developed and implemented high-performing sales strategies to meet and exceed sales targets/KPI’s. ● Built long-lasting, mutually beneficial relationships with external contacts and internal departments to ensure a better customer experience. ● Handled customer complaints and provided available resolutions to ensure customer retention. ● Handled pricing negotiations to attain customer satisfaction under the supervision of assistant manager. ● Handled all inbound sales calls from customers.
ARY SERVICES LIMITEDBrand Manager
Jan. 2017 - Nov. 2019Karachi, Pakistan● Recommended and implemented growth strategies based on competitor analysis and consumer trends, resulting in a 15% increase in brand engagement. ● Designed and executed content strategies that improved brand visibility and client retention, demonstrating ability to deliver engaging presentations. ● Monitored brand performance through key performance indicators (KPIs). ● Organized product launches and promotional events, managed vendors and contributors.. ● Maintained contact with stakeholders and distributors for firsthand feedback.
UberOperation Executive
Sep. 2016 - Dec. 2016Karachi● Provided high quality in-person support to driver partners by responding effectively to their queries and helping troubleshoot issues such as delayed payments, etc.. ● Interviewed and hired driver partners and provided a thorough introduction to procedures and processes. ● Responded to customers’ queries and provided assistance with navigating the online Uber system. ● Worked with operations staff members to ensure that support systems are properly managed and executed. ● Created and maintained effective liaison with equipment vendors to ensure consistency across communication channels.
IBEX GlobalCustomer Support Specialist
Feb. 2016 - Aug. 2016Karachi• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services. • Collaborate and build relationships with customers to strengthen service competitiveness • Communicate timely back to customers, track and resolve any issues regarding the service • Contribute to customer development role • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
ePlanet Communications IncBrand Ambassador
Sep. 2014 - Jun. 2016KarachiMy responsiblites are as follows: • Employ varied tactics during college marketing campaigns in order to promote the company and its job vacancies. • Conduct one-on-one market research. • Responsible for media distribution, including posters, door hangers, flyers and table tents. • Engage in product sampling and awareness drives. • Arrange stand-in interview sessions at least once a month for interested candidates by getting • them together at one place for a scheduled time and coordinating said time with the recruitment department of ePlanet Communications.. • Arrange seminars for company promotion when required in a similar fashion as mentioned above. • Coordinate and report weekly proceedings with Recruitment Department of ePlanet Communications.
AxactExecutive
Jan. 2014 - May. 2015KarachiI joined Axact in January 2014 as an International Sales Executive. As a sales person, I provided information about our programs to the clients and helped then get enrolled. Following the end of my probation, I got transferred to Business Unit (Risk Management). I ensured that clients paying via credit card don’t apply for charge backs. I worked side by side with my manager to redesign the entire process of looking up a client’s profile and status. We both got every client’s status updated on the same sheet, leading to increased efficiency, given that the results we used to get after 15 minutes were then being achieved in only 3 minutes.
Ovex Technologies Pakistan (Pvt.) Ltd.Customer Service Representative
Jan. 2013 - Jul. 2013LahoreI started serving Ovex in January 2013 as a Customer Support Executive. I provided after-sales on-call support to customers, as part of a team of 4 people working on 3 different help lines simultaneously. Three months later, I got promoted to a Team Coordinator. I used to manage a team of five people, and ensured the quality of their calls remained top-notch. As a Coordinator I directly remained in touch with the Team Lead; I provided him daily feedback on the team’s progress, and also directly coordinated with the clients.
Outsource system and solution Pvt LtdSales Executive
Sep. 2012 - Nov. 2012I joined Outsource Systems in September 2012 as a Team Coordinator. I directly assisted the Team Lead and took charge when he used to be away. I was responsible for ensuring contact between customers and the team in UK. I worked there till November 2012.
United States Auto TransportShift Supervisor
Jun. 2012 - Sep. 2012KarachiI joined this company in June 2012, as a Shift Supervisor. When I started serving, the company had a sales team of 3 people. During my 4 months of stay there, I managed not only to expand the team to 18 people, but also to establish 2 new departments: Customer Support and Quality Assurance. I made sure the support people were there round the clock for follow ups, and that QA standards became a regular practice and benchmark for employee assessment. In my short tenure I also managed the sales team to go from reporting 10 sales per week to 30 per week. Part of my job also taught me how to negotiate with clients over shipment rates. As a supervisor, I naturally submitted reports of the targets achieved each month, and also provided feedback for improvement. I resigned from the company in September 2012.
Ensign Communiqué, Shaheen Foundation PAFBusiness Development Executive
Jul. 2011 - May. 2012Ensign CommuniquéI was promoted to Business Development Executive. Under this new post, I used to ensure online ads remained consistently updated. I was also supposed to submit follow-up reports for each client I served to the audit department. I resigned from the company in May 2012. My experience there taught me how to manage pressure and how to achieve targets within the shortest of deadlines.
Ensign Communiqué, Shaheen Foundation PAFSales and Support Executive
May. 2009 - Oct. 2011Ensign CommuniqueI started working for Ensign Communique as a Tele sales Representor in May 2009. I served the company for a total of three years during which I dealt with clients from the UK, US, Canada and Australia. As a TSR, I used to call up prospective clients to inform them about our products/services.
Intch is a Professional Networking App for the Future of WorkSee more people like Najam Ul Hassan on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1026939 people
15
IBM Mainframe application programmer @ Sapphire Digitals Limited
21
Virtual Assistant @ Amy's Virtual Assistant Services
17
Data Science Consulter @ self-employed
273551 people
22
Insights Specialist
16
Operations Expert
16
IT Director @ En Route solutions