Ilija Smiljkovic

Customer Relationship Center Manager @Nespresso

ConsultingCall CenterSerbiaCustomer ServiceCustomer Success ManagerChief Customer Officer (CCO)

Ilija Smiljkovic is dynamic Customer Relationship Center Manager at Nespresso, where he leads a team dedicated to delivering exceptional customer experiences. With 10+ years of experience in customer service in local and global companies and a passion for fostering meaningful connections, Ilija has successfully enhanced client satisfaction and loyalty, driving an increase in customer satisfaction, NPS and retention over the years. His innovative strategies and commitment to excellence have positioned Nespresso as a leader in customer engagement within the premium industries. Ilija holds a Master's degree in Telecommunications Engineering and Bachelor's degree in Computer and Information Science, together with a certificates in International Business and Managment, Communication on social media and Business logistics managment. He is known for his ability to inspire teams and cultivate a culture of continuous improvement.

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Work Background

CRC Manager Serbia Croatia Slovenia Bulgaria

SF1 GroupCRC Manager Serbia Croatia Slovenia Bulgaria

Mar. 2024Belgrade, Serbia

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