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Work Background
Elevate TeamsTraining Team Lead
Apr. 2024Buenos Aires, Argentina
Elevate TeamsInsurance assistant Trainer
Jun. 2023 - Apr. 2024Buenos Aires
CognizantQuality Assurance Specialist
Apr. 2019 - Sep. 2021El SalvadorCollected and organized raw data from audits conducted by other auditors. Designed, tested and implemented forms for call auditing. Created and updated weekly reports and presented them to management.
CognizantInterpreter
Sep. 2016 - Apr. 2019El SalvadorWorked as a consecutive interpreter English-Spanish (phone conference).•Interpreted for claims involving car accidents, natural disasters and work injuries for top insurance companies.
Sykes EnterprisesCustomer Service Representative
Aug. 2014 - Apr. 2016El SalvadorOver-the-phone customer service for a US Bank (Capital One), in the Credit Cards area.•Handled payments, issues with vendors, and transactions.
Benson CommunicationsQuality Assurance Analyst
Aug. 2010 - Jul. 2014El SalvadorWorked as a Tech Support Rep for a cellphone service provider. Worked as an auditor for the same account for 3 years
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