FieldPulse - Field Service SoftwareVP of Product
Jan. 2019 - Dec. 2021Dallas/Fort Worth AreaWhile at Fieldpulse, I had the privilege of overseeing critical facets of the customer experience. This included handling CRM, agreements, price books, proposals, payments, dispatch, and scheduling. Additionally, I had the opportunity to lead and mentor teams across five diverse countries, which encompassed Product Management, Design, User Research, Engineering, and Customer Success. List of My Key Achievements:
• Crafted comprehensive strategy, roadmap, and execution plan for pioneering a workforce management mobile app for iPhone, Android, and mobile web.
• Directed product management team and collaborated with external development team to execute product.
• Achieved remarkable 1,376.29% increase in payment MRR.
• Acknowledged for reducing Net MRR churn by impressive 59.35%.