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Work Background
WalgreensDirector of Pharmacy and Retail Operations
Jan. 2001Greater Detroit Area• Led acquisition of eight Detroit Medical Center pharmacies upon successful bid negotiation and closing of purchase price. Reviewed metrics, managing reopening operations and reintegration of workforce for four of eight pharmacies. Established inventory control and management, ensuring proper availability of all supplies and materials.
• Implemented beneficial programs, targeting key demographics based on prior data. This included prescription processes, specialty medications, oncology, HIV and chronic inflammatory disease. Built new revenue streams, transferring materials and documentation. Generated approximately $3MM in current revenue with consistent growth and substantial ROI of investment. Maintained oversight on more than $450MM in annual sales across more than 80 store locations. • Obtained largest potential pharmacy acquisition in more than ten McLaren Health System pharmaceutical centers. Oversaw re-launch operations for four stores, retaining 50% of workforce and closing remaining branches. Nurtured partnership with McLaren representatives, strategically managing urgent care, primary care and optometry offices in various locations to accommodate patient flow and requirements. This ensured convenience for doctors and patients, resulting in growing revenue of $1.5MM.
WalgreensDirector of Pharmacy and Retail Operations (Continued)
Jan. 2001Southfield, MI• Initiated rollout of Frontier Operating and Ways or Working program. Advanced best practices by providing professional development to management-level staff members. Piloted innovative methodologies, elevating engagement among workforce and streamlining productivity.
• Advanced sales growth, profit, customer satisfaction, prescription count increases and overall quality. Achieved status as one of eight directors to oversee specialty pharmacies. Earned number one placement in engagement via surveys of seven direct reports and more than 2K indirect reports to measure employee morale for two consecutive years. • Championed area strategies through focused district visits and coaching of district managers. Advised Regional Vice President and Regional Merchandising Manager. Managed relationships with local high schools, colleges and professional organizations to nurture development of future workforce.
WalgreensDistrict Manager
Jan. 2001Southfield, MI• Drove business execution, establishing framework and accountability within team. Delegated and standardized daily notes for KPIs to evaluate performance and forecast results. This led to increased sales and profits by 7% in one year.
• Launched first university campus store at the University of Michigan. Targeted college-age demographics in need of pharmaceuticals and convenience.
• Promoted synergy among team with horizontal consistency toward aligned goals. Provided outlines and empowered team members to complete tasks autonomously. Built customer personas, including specialty pharmaceuticals. This led to highest customer satisfaction, revenue, sales, profit and prescription growth throughout region for one year.
WalgreensCommunity Leader
Jan. 2001Southfield, MI• Identified needs of patient groups, analyzing cultural trends within region. Revealed data through analysis of prior sales and geographical location, including store proximity. Managed six stores in more then ten years, increasing profit metrics from $500K to $2.5MM.
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