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Work Background
NYS Department of Correctional ServicesInmate Grievance Program Supervisor
Sep. 2023Coxsackie, New York, United States-Responsible for coordinating, supervising, and enforcing the incarcerated individual grievance program from the facility level, and when necessary, through the additional appellate process. -One-to-one and group contact with incarcerated individuals. -Inform the incarcerated individuals and facility staff of legal mandates concerning incarcerated individuals grievances and provide them with training regarding the program. -Ensure that all necessary information regarding an incarcerated individual's grievance is available for consideration by the facility Superintendent and respond to questions regarding the legitimacy of grievances under this program. -Inform the staff and incarcerated individuals of changes in the program's policy and procedure.
NYS Department of Correctional ServicesCorrection Officer
Aug. 2018 - Sep. 2023• Monitored building access and identified all officials and employees before authorizing their entrance. • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on the premises. • Responded to calls in both routine and emergency situations. • Delivered accurate verbal and written reports to company personnel. • Maintained accurate and detailed logs of all vents that occurred during each shift. • Responded quickly and effectively to all security violations and duress alarms. • Investigated all security and safety violations.
Goldberg SegallaBusiness Intake Coordinator
Aug. 2017 - Aug. 2018Albany, New York
Goldberg SegallaData Entry Clerk
May. 2017 - Aug. 2017Albany, New York
Saint Jude RetreatsOffice Manager
Nov. 2016 - Mar. 2017Amsterdam, New YorkWork directly with Senior Director of Marketing to collect data and create marketing/sales performance reports, manage printed materials on hand and monitor supplies, develop systems to support Guest Services Consultants with lead management and administration after reservations are made by utilizing a CRM, manage travel arrangements for guests, create and manage phone coverage schedules for all Guest Consultants, create and distribute daily report summary of Marketing/Sales/Financial information, manage office systems and be the liaison between vendors.
North Country Savings BankLoan Operations Representative
Aug. 2014 - Nov. 2016Potsdam, NYProvide assistance to bank staff in their respective functions as well as assisting external customers. Assisted commercial and residential lending customers, realtors, other bank departments as well as community outreach with questions regarding their new and existing mortgages and consumer loan accounts. Some of the day to day responsibilities included, provide training to branch staff for loan transactions, creating loan folders post-closing, reviewing daily and monthly reports, creating mortgage and consumer loans on the Bank’s loan system after loan closing, assisting the escrow department when necessary, work closely with Loan Processing as well as Deposit Operations to ensure timely processing of files and documents, and monitoring loan folder to ensure proper liens are filed for secured loans to include use of VINTEK program.
North Country Savings BankTeller
Jan. 2013 - Aug. 2014Canton, NYPerformed customer service and general clerical duties utilizing Microsoft Office, filed closed account paperwork in appropriate location, processed routine account transactions, assisted customers in filling out deposit and withdrawal slips, disbursed money to customers, checked photo identification, assisted customers at the drive-through window, handled loan payments, cashed checks, sold traveler’s checks and money orders, exchanged foreign currency, balanced currency, cash, and checks in cash drawer at the end of each shift.
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