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Work Background
Constant MethodPrincipal Consultant | Onboarding & Implementation | Nonprofit Technology Adoption
May. 2025Austin, Texas, United States
hollarhypeDirector | Strategic Advisor | Nonprofit Technology Adoption
Jan. 2025
TatangoSenior Account Executive
Feb. 2024 - Nov. 2024
Charity DynamicsStrategic Accounts Director & Technical Solution Sales Consultant
Nov. 2021 - Feb. 2024
TalentGuardDirector, Services & Customer Success
Feb. 2020 - Jun. 2021Overseeing Services Department during a time of organizational change. Cross-functional management encompassing Implementation, Support, Project Management, and Client Relationship Management.
-- Designing, developing, and leading our services, support, consulting, and implementation teams.
-- Full cycle Project Management / Internal process design and execution
-- Onboarding new clients – client-facing product implementation and services
-- Managing and coaching implementation team members to improve all client services
OneCauseSenior Consultant, Peer-to-Peer
May. 2018 - Jan. 2020In May 2018, I joined OneCause, serving on the Peer-to-Peer Services team where I worked cross functionally to build and ship new services that benefited all users/clients of the OneCause Peer-to-Peer fundraising platform.
-- Leadership, coaching, guidance, and support of the entire Peer-to-Peer consulting team
-- Client-facing product implementation and services delivery
-- Cross-functional involvement throughout organization: product development, services design, client product support, product training, and client success initiatives
You can read more about OneCause here: https://www.onecause.com/
Badass Backpacks, LLCOwner / Founder
May. 2014 - Nov. 2024Badass Backpacks is a collaborative art project dedicated to self expression and creating connection through conversations. We make art-inspired bags that are ready for adventure. Badass Backpacks believes that your backpack can be more than just a backpack. We believe that it can be expressive and thought provoking. We believe that it can be a companion on your journey; that it can remind you to ask big questions, and it can remind you to put yourself inside each step of the way.
We seek to build bridges - connected experiences and products worthy of starting a conversation - helping our community find more ways to tell their stories. And giving them a bag for that journey. We are based in Austin, TX and all of our bags are crafted with love, made right here in the USA.
You can read more on our website: http://www.badassbackpacks.com
BlackbaudLead Consultant, The Go! Program
Jun. 2011 - Dec. 2016The Go! Program is a unique, consultant guided program that helps nonprofits make the most out of their investment with Blackbaud and the Luminate Online™ tools (cloud based online fundraising and marketing platform). In my role as Lead Consultant for the Go! Program, I actively served our clients by guiding groups of nonprofits through our 12 month consulting program. I played a critical role day-to-day in constantly improving the services that we delivered and the ways that we delivered them. I served within my company as a practitioner and subject matter expert for 1:many service delivery, sometimes referred to as "group consulting" or "cohort service delivery".
ConvioCo-founder: The Go! Program
Oct. 2007 - Dec. 2016Austin, TX (United States)As co-founder of the Go! Program, I have developed and delivered our program services during the last 8+ years. We work with new Blackbaud clients for their first year to set a foundation that they can build on - to better plan, build, grow and measure their online marketing efforts. I worked closely with a cross functional team to develop the idea --> launch the pilot --> and then grow it to become, The Go! Program, an official services offering for Convio, and now Blackbaud. Since the program's inception we have served over 250+ nonprofit organizations, helping them extend their reach, improve their communications, and raise more funds online.
ConvioSenior Consultant, The Go! Program
Oct. 2007 - Jun. 2011• Co-developed 1:many service model for delivering all Go! Program services to our clients
• Develop and deliver the Go! Program client webinar calls, including content focused on best practices for nonprofit online marketing and content focused on Luminate Online platform specific "how-to" training and guidance.
• Manage all Luminate Online platform implementation services for clients participating in the program (Project Management of all service deliverables / milestones)
• Co-develop templates for all Go! program email communications
• Provide implementation services for all client deliverables. Includes build out of HTML email messages for multi-message campaigns and build out of all landing pages/forms for online interactions.
•Design quarterly analytics and peer based benchmarking reports to help our clients measure their performance (online fundraising results and ongoing email marketing performance)
• Ramped the Go! consulting team from 1 consultant to 4 consultants + 2 web developers -- played a critical role in on-boarding all team members to help deliver all Go! program services.
• Develop online community resources for our clients. Includes packaged/downloadable kits for campaign/content development as well as various resources for all program activities.
ConvioSenior Client Education
Jan. 2005 - Oct. 2007• Responsible for client facing training (curriculum development and training delivery) -- included in person training sessions and online training sessions
• Responsible for the internal employee training program (included internal operations training and detailed Convio product training for all Convio Services employees)
• Grew the training team from 2 trainers to 6 trainers (Assisted in ramping up all new team members)
• Created and delivered custom training programs for broad set of Convio clients
• Created assessment to measure effectiveness of internal employee product training
• Responsible for providing Convio engineers and product teams scheduled feedback about development at various stages and then turning that around quickly to communicate their latest developments to a variety of audiences (variety of skill levels) via delivery of internal product training for Convio Services employees
ConvioImplementation Specialist (contractor)
Feb. 2004 - Jan. 2005• Client facing implementation services for all aspects of Convio platform (Luminate Online™)
• Client facing support -- support case management, product troubleshooting for Convio, communication from case open to case closed
• Peer-to-peer fundraising: Convio TeamRaiser™ implementation and training services
AIESEC IrelandMC - Member Committee VP Student Programs
Jan. 2003 - Dec. 2003Designed and Implemented intensive training program for student volunteers
AIESECLCP, Aiesec Austin
Dec. 1999 - Jan. 2001
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