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Work Background
Australian Government Department of Veterans' AffairsPDMS Administration & Training Manager - Information and Records Management Section
Jan. 2020 - Aug. 2023Canberra, Australian Capital Territory, AustraliaLead staff development in the strategic systems administration and delivery of user training modules for key Information and Records Management Systems. Responsibilities: System capabilities and business requirements analysis Engagement with systems service providers, internal technical support team and users across the Department Data analysis Designing functional and relevant training modules • Contents development, instructional design, testing and implementation of - user training and support materials (manuals, quick reference guides and processing guides for print and online access) - facilitator materials (training slides, trainer’s manual, training evaluation strategy, registration management, feedback register, training planning guide and post training reports) - Stakeholder engagement communication materials (schedule announcements, registration process, pre-training preparation notes post-training support and training evaluation) • Training delivery • Stakeholder engagement and support • Training reports and records management
Australian Government Department of Veterans' AffairsPDMS Administration & Training Manager, Ministerial & Parliamentary Support Section
Jul. 2015 - Jan. 2020Canberra, Australian Capital Territory, AustraliaLed the strategic development and delivery of PDMS training modules and the HPE CM9 for Mail Coordinators training module, inclusive of: Research system capabilities and business requirements from system service providers, Department technical support team and users across the Department, Data analysis, Design functional and relevant training modules, Contents development, instructional design, testing and implementation of - User training and support materials - manuals, quick reference guides and processing guides for print and online access, - Facilitator materials - training slides, trainer’s manual, training evaluation strategy, registration management, feedback register, training planning guide and post training reports, - Stakeholder engagement communication materials - schedule announcements, registration process, pre-training preparation notes post-training support and training evaluation. Training delivery, Stakeholder engagement and support and Training report and records management.
Australian Government Department of Veterans' AffairsPDMS Administrator & Training Lead - Records & Information Management Section
Jul. 2015 - Jan. 2020Canberra, ACT, Australia
Australian Government Department of the EnvironmentSenior Communications & Training Officer - SPIRE (EDRMS) Project
Jul. 2013 - Jun. 2015Canberra, ACT, AustraliaLed the instructional design development for the SPIRE (in-house customised Electronic Document and Record Management System) training manual and user support reference documents. Delivered face-to-face training to users across the Department. Provided post training follow up support to the key contact and director of each section in getting their SPIRE site ready for operation. Continuous development of the online user reference documents. Led the coaching and development of training delivery skills to the Training and Communications team.
Infinite Possibilities InternationalDirector of Project Development
Jan. 2002 - Dec. 2015Kuala Lumpur, Malaysia & Canberra, Australia
Team Mission 1 EventsProject Developent Director
Jan. 2001 - Dec. 2005MalaysiaTurnkey event management services provider for major motorsports events including The 2002 Japan GT Championship Roadshow, 2003 Malaysian Formula 1 Nationwide Roadshow and The 2005 Malaysian Formula 1 Promotion 2005 @ The Curve.
Asiaworks Trainings MalaysiaTraining Program Coordinator
Jan. 1999 - Dec. 2001Petaling Jaya, MalaysiaCreated & managed graduates and guests database, published quarterly newsletters, promoted new training programmes, delivered leadership programme training modules, coordinated multiple leadership programme groups, successfully set up new training operation in East Malaysia.
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