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Work Background
NetForge Consulting, LLCPrinciple Consultant - Owner
Sep. 2023Atlanta Metropolitan AreaAt NetForge, your IT challenges become our opportunities, and your goals become our mission. We're here to ensure your technology not only keeps pace but propels you forward.
YesVideoDirector of IT
Apr. 2022Norcross, Georgia, United States
YesVideoManager of IT
Mar. 2016 - Mar. 2022Norcross, GA• Serving as the Manager of IT at Yesvideo, with a focus around all technology areas including Policy/Documentation Management, On-Prem Cloud Engineering, Network Engineering, Systems Management, 24/7 Ops, Help Desk, and Security for four campuses including Norcross, GA, Santa Clara, CA, and two partner locations.
• I was able to guide and build and install our partner facilities from Network to Server requirements within budget and delivery time.
• Additional responsibilities: Establish long-range objectives, plans, and policies for the IT Department that are consistent with the company’s strategic and tactical plans. Manage the adoption and adaptation of emerging technologies to meet changing requirements, capabilities, and opportunities. Consult with senior management to analyze information system needs for functional operations, to determine feasibility, priorities of projects, system capacity, and strategic planning. Established a rolling 5-year technology plan that is aligned with the company’s strategic needs and outlooks. Recommend and implement plans for system hardware and software purchases, and budget. Oversee the implementation of network security and software compliance. Instituted procedures for documenting processes for future training, internal IT processes, and procedures. Provide initial and ongoing training to department personnel on IT-related equipment and software. Ensure effective time management, task prioritization, and on time delivery of IT projects. Establish and maintain effective working relationships with key vendors. • Planned, managed, and executed a cross country plant move with little downtime to our partners and vendors.
• Rolled out new Service Desk System management with KACE SMA to run patching of Dell system and Windows OS.
• Replaced imaging software with KACE SDA
• Migrated Corporate users from On-Prem Exchange to O365 with SharePoint and Teams
YesVideoSenior System Administrator
Sep. 2014 - Mar. 2016Santa Clara, CA• Designed, architected, and deployed a new Dell Force10 and SonicWall network for our Norcross location with a completed downtime of 9 hours. • Designed and deployed Dell Compellent SAN storage and 10Gbps network for our vSphere environment for our Norcross location.
• Redesigned the Dell Compellent SAN and vSphere network/systems in our Santa Clara location • Handle all escalated user issues from email, printer, file share, login accounts.
• Maintained a seamless 24x7 support operation by setting up and maintaining a PRTG monitoring system and implementing a ServiceDesk system
• Took over maintenance of the ShoreTel phone system by handling all aspects by configuring phones and switches
• Maintained and set up new vendor relationships for ongoing IT support • Rewrote and updated the company’s IT Documentation that was little to nonexistent.
• Maintain Corporate Windows infrastructure servers, which includes, Active Directory, DHCP, DNS, File & Print sharing, IIS
• Optimization of GPO usage for customer server deployments.
CH ReynoldsVMware Systems Administrator at Cisco
Jul. 2012 - Sep. 2014San Jose, CA• I was a vital part of the deployment process of their UCS Blade and Rack mount systems with VMware, building them to company standards. • Scripted in PowerShell with plugins for VMWare and UCSM to make this process streamlined and creating "one-off" scripts for processing things outside the builds. • Helped with the migrations between ESXi 4.1 to ESXi 5.0. • Installed approximately 900 UCS B series and 90 C series servers. Where the bulk of the work being on the C series where I would need to coordinate with local IT support, TAC and Network support to deliver these machines at the client sites remotely from our San Jose offices. • Install locations included Japan, China, Australia, the UK and India. • I have documented many of the processes that we use internally for deployments.
West MarineSupervisor, Systems Operations
Apr. 2008 - Jul. 2012Watsonville, CA• Lead and managed a 24/7 IT Systems and Network Engineering teams while maintaining customer satisfaction and department SLA’s.
• As the Supervisor of Operations some of my daily responsibilities included department hiring, disciplinary action, annual employee reviews, terminations within the department, weekly dept reports, 3rd level escalated incident manager, plan and implement new technologies, maintain server & network SOX & PCI compliance, manage vendor relationships • Supported, deployed, and help manage the corporate upgrade from an analog PBBX system to a ShoreTel VOIP System.
• Introduced Barracuda Networks - Web Filtering & Spam/Virus Firewall technologies, replacing Websense
• Main area of expertise was our VMware Farm running vSphere 3.5 with a combo of HP 1U Rack servers and IBM Blades with HP and IBM SAN Storage
• Maintained and changed Cisco Firewall rules along with Cisco Core switching
• Helped plan and install HP PoE switching to replace Cisco switches to support the new phone system.
• Helped in the implementation of the new POS core systems including clustered Windows 2003 server in vSphere.
Burwood Group, Inc.Consultant
Jun. 2007 - Apr. 2008Focusing on Burwood's Technology Infrastructure solutions. With 9 years of IT experience within IT Operations and Consulting services, I brought extensive experience in the data center arena with an emphasis on server, storage/backup, security, virtualization, and networking disciplines to the Burwood team.
Taos MountainTechnical Consultant
Mar. 2007 - Jun. 2007Technical Network consultant for multiple companies. On assignment at West Marine. Part of the GroupWise to Exchange 2003 roll out. Also supported Checkpoint VPN firewall for remote users, Cisco networking and VMware ESX3.0 installations which included building up their IBM HS21 Blade centers.
DSP Group, Inc.Senior Systems Administrator
Mar. 2002 - Mar. 2007Hands on Helpdesk and systems support for Windows, Linux and Solaris. Cisco and Checkpoint networks are also maintained. Applications that are used but not limited to:
-Kickstart
-Jumpstart
-Norton Ghost
-Norton AV Enterprise
-Checkpoint Client
-Full MS Office Suite
-AdventNet ServiceDesk +
-Cyborg Helpdesk system Hardware used but not limited to:
-IBM/Lenovo ThinkPad
-HP DL series server
-Sun X21xx and X41xx Series servers
-Sun Vxxx series server
-Cisco 2600 series routers
-Cisco 2900, 3500 and 3600 series switches
-Cisco 1100 series wireless AP
-Checkpoint Edge FW (SOHO FW)
-Netgear
-Dell PCs, servers and Laptops
Ceon CorporationSenior Network Engineer
Mar. 2000 - Sep. 2001Windows OS, SUN OS, 3C switching, CheckPoint FW/VPN
source One MicroAgeNetwork Engineer
Jun. 1999 - Mar. 2000Contract work for many clients including: -Hyperion
-Ceon Corporation
-Wolfe Engineering Tasks included:
Helpdesk requests from clients
Installation of servers and PC at client sites
Project Management for site moves
Wolfe EngineeringMIS Manager
Jan. 1998 - Dec. 1999
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