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Work Background
EndavaSenior Business analyst
Mar. 2021Brasov, Roumanie
Raiffeisen Bank RomaniaSolution architect
Nov. 2019 - Feb. 2021
Orange Services RomaniaSenior IT Consultant
May. 2016 - Nov. 2019Bucarest, RoumanieDigital transformation of 3 Orange afiliates - AS IS assessement, TO BE construction - architecture, assets, roadmap, budget Implementation of customer centric approach for the Orange affiliates: Orange Ivory Coast, Orange Jordan, Orange Niger, Orange Cameroon o Process : AS IS process modeling and impact , TO BE Process definition with the business o Data : Data cleaning and consistency strategy o IT Solution impact : single customer repository solution construction CRM functional domain expertise : analysis of the RFI, RFP , subsidiaries functional support , Social CRM implementation and integration with the IT, Multichannel/omnichannel approach , Process, Architecture
OrangeCRM Specialist
Apr. 2014 - Nov. 2019ParisIn the context of international development of Orange affiliates conducts support activities and architecture studies: - Transformation programs - Implementation of person centric approach - Implementation of cross-channel / multi channel aproach - RFP , RFI
OrangeBusiness Process Architect
Sep. 2010 - Apr. 2016In the context of international development of Orange subsidiaries , conducting consulting missions : to promote the transformation programs , according to the business developments of subsidiaries , process mapping , KPIs identification , audit of processes and IT solutions.
France TelecomHead of Piloting's office for the multi-domain studies
Apr. 2009 - Sep. 2010- Animate and consolidate the studies portfolio - Animate the weekly meetings - Analyse the incoming study demands - Assist to speed decisions making - Analyse the consistency between the business portofolio and IT roadmaps - Follow-up the budgets of the multi domaine studies at Orange France - Follow-up the expenses alignment
France TelecomHead of transversal on line BtC studies - Perimeter eCare application / eShop / eSupport
Jun. 2005 - Apr. 2009
France TelecomHead of eCare Mobile applications area
Apr. 2003 - May. 2005
France TelecomIT Project Manager
Dec. 2000 - Apr. 2003
France TelecomIT Analyst
Apr. 2000 - Dec. 2000
Pennauille Group FranceIT Consultant
Jan. 2000 - Apr. 2000
MerckIT Consultant
Jun. 1998 - Jan. 1999
FARTECIT Project Manager
Jan. 1995 - Dec. 1998
ITC Service GroupTelecom IT Specialist
Sep. 1994 - Jun. 1995
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