Orange Services RomaniaSenior IT Consultant
May. 2016 - Nov. 2019Bucarest, RoumanieDigital transformation of 3 Orange afiliates - AS IS assessement, TO BE construction - architecture, assets, roadmap, budget Implementation of customer centric approach for the Orange affiliates: Orange Ivory Coast, Orange Jordan, Orange Niger, Orange Cameroon o Process : AS IS process modeling and impact , TO BE Process definition with the business o Data : Data cleaning and consistency strategy o IT Solution impact : single customer repository solution construction CRM functional domain expertise : analysis of the RFI, RFP , subsidiaries functional support , Social CRM implementation and integration with the IT, Multichannel/omnichannel approach , Process, Architecture