Selected Smash RepairsOffice Manager
Jan. 2013 - Nov. 2024• Managed all front-of-house operations, including customer service, job scheduling, and client communications, ensuring a seamless experience in a high-volume automotive repair environment.
• Handled financial administration, including invoicing, payroll, accounts payable/receivable, and insurance claims, maintaining accuracy and timely processing.
• Oversaw internal operations, staff coordination, and supplier relationships, supporting technicians, managing resource allocation, and implementing systems that ensured safety compliance, reduced downtime, and improved overall workflow efficiency.
• Coordinated with parts suppliers to ensure timely, cost-effective deliveries, while overseeing job audits and quality control checks to maintain high repair standards and meet insurer requirements.