The Ohio State University Wexner Medical CenterDirector, Management Engineering and Process Improvement
Apr. 2013 - Feb. 2023Columbus, Ohio Metropolitan AreaEnterprise operations and transformation leader responsible for directing multidisciplinary teams—including data scientists, project managers, and process engineers—to strengthen operating performance, labor productivity, and executive decision-making across a large, complex academic health system.
Key Contributions:
-Led enterprise operational efficiency and labor productivity programs supporting workforce planning and decision-making for clinical and non-clinical teams
-Directed the Productivity Management and Process Improvement function, providing enterprise governance for analytics-informed operational improvement
-Applied demand forecasting, scenario modeling, and simulation techniques to evaluate staffing requirements, capacity constraints, and service demand
-Modeled patient flow, resource utilization, and process performance to inform operational design, staffing strategies, and performance priorities
-Designed and optimized end-to-end operational processes using Lean and DMAIC principles to improve throughput, reliability, and service delivery
-Owned and executed the Health System’s Strategic Process Improvement Plan, aligning modeled insights with enterprise performance and investment decisions
-Established portfolio-level execution practices to prioritize, track, and deliver cross-functional operational and improvement initiatives
-Partnered with executive leaders to apply project management discipline, governance, and performance visibility to complex, multi-year transformation efforts
-Oversaw enterprise productivity and benchmarking platforms (Action OI, Visionware) to inform labor planning, operational forecasting, and decision-making Scope: 4 hospitals, 150+ ambulatory sites, shared services, research operations, College of Medicine, and affiliated entities across The Ohio State University health network.