Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Izwe Kenya Chief Operating Officer
Nov. 2023Nairobi County, KenyaIdentify and seize process improvement opportunities that strengthen efficiency, customer satisfaction, and team accountability. Liaise with stakeholders at all levels across the organization in key project implementations. Lead technology and change management programs for in-country deployments
Family Bank LtdChief Digital Financial Services Officer (CDO)
Oct. 2019 - Nov. 2023NairobiPrincipal Lead and Executive for the Digital Financial Services Unit. My roles include, building a strong team of commercial management professionals, championing the banks innovation agenda, whilst driving continuous improvement in offering superior customer experience and service delivery through our various customer touch points.
BritamGroup Head, Digital & Direct Channels
Oct. 2017 - Sep. 2019KenyaResponsible for leading the development and implementation of an integrated direct and digital strategy that delivers outstanding digital and online sales, revenue and services performance in line with delivery of the single distribution strategy
Stanbic Bank KenyaSenior Manager, Digital Business
Apr. 2016 - Oct. 2017KenyaCurrently i'm tasked with the cool and challenging job of looking after Digital Channels for Personal and Business Banking Clients. Key responsibilities include; -Digital Channels Strategy development and implementation
-New Channel solutioning
-Channel Performance growth and commercialization
-Running Channel Marketing campaigns in close liaison with the core Marketing teams
-Competitior environment management
BarclaysAssistant Vice President/Senior Manager, Digital Channels and Customer Network Strategy
Apr. 2007 - Apr. 2016KenyaSpent 9 years of my career with Barclays Bank of Kenya, where I held diverse roles that showcased my versatility and expertise. These roles included Assistant Vice President and Senior Manager in Digital Channels and Customer Network Strategy, Business Manager and Acting Chief of Staff, Risk and Controls Manager, Systems Auditor, and finally, Account Manager/Technical Support. This journey allowed me to cultivate a comprehensive skill set encompassing strategic leadership, risk management, technical proficiency, and client relationship management within a dynamic corporate environment
KCB Bank GroupTechnical Support Engineer
Dec. 2005 - Mar. 2007NairobiResponsible for providing technical assistance to customers and internal staff regarding card-related issues such as transaction errors, card activations, and security concerns. This included troubleshooting problems, investigating fraudulent activities, and ensuring compliance with regulatory standards. Additionally, I was the key liaison contact with IT teams to implement system upgrades, perform regular maintenance, and conduct testing to enhance the overall efficiency and reliability of card services.
Intch is a Professional Networking App for the Future of WorkSee more people like Kevin on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1025955 people
20
Head of Research and Innovation @ IntelliSOFT Consulting Ltd
20
Monitoring and Evaluation Assistant
240
Operations and Data Management Profesional @ AssignIT International
163819 people
16
Strategic Project Manager, Product manager, Call Center Agent, Customer Experience Agent, Technical Support Expert,
17
Product Director @ WPP-Scangroup
18
Project manager, Product Manager, Business Consultant,Software Programmer