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Network Power<100 people
Roles
✔️100%
IT
🏦100%
Finance
Geos
Work Background
UNHCR, the UN Refugee AgencyBusiness Analyst Officer
Jan. 2025Budapest, Hungary
UNHCR, the UN Refugee AgencyAssociate Business Analyst - DFAM-GFS FSAS
Feb. 2024Amman, Jordan
UNHCR, the UN Refugee AgencyAssociate Business Analyst - Change Management (Cloud ERP Project)
May. 2022 - Dec. 2023Amman, Jordan
UNHCR, the UN Refugee AgencyAssociate Business Analyst (ERP/RBM Realignment)
Sep. 2021 - Apr. 2022Amman, Jordan
UNHCR, the UN Refugee AgencyICT Associate - ERP Administration
Aug. 2012 - Jul. 2021Amman Governorate, JordanEnabled swift and reliable resolution to ICT application incidents and problems within ICT service levels, integrating security and access rights while maintaining coordination with a diverse team. Acted as a subject matter expert with standards, policies, and processes, adhering to relevant requirements and Service Level Agreements (SLAs) to exceed all performance targets. Handled provision of 2nd level support for ICT applications, recommending new practices that addressed chronic service issues and resulted in commendations from leadership. Addressed requests for access and incidents, enhancing workflow amongst numerous staff. Fostered transparent communication of issues or challenges to the supervisor, including creating a knowledge hub to convey best practices, common issues, and lessons learned. Forged strong relationships with colleagues to improve organizational coordination. Designated as the principal liaison with end-users to clarify, analyze, and resolve reported issues, achieving best-in-class customer service and boosting satisfaction scores. Noted for essential input to short-term operational planning for the user management unit to ensure reliable assistance, gaining a comprehensive understanding of procedures and business environment. Acted as the go-to resource surrounding key ICT applications.
Virtual SolutionsSenior Developer - Team Leader
Feb. 2012 - Jul. 2012Amman Governorate, JordanOrchestrated development process with the software team and recommended revamped procedures that increase project cycle times and elevated return on investment. Guided and supported systems development tasks, including building a CRM System that was recognized and adopted as a gold standard across the company.
MATRIX for Information SystemsSenior Developer - Team Leader
Mar. 2009 - May. 2011Yemen, Sanaa
Smart Vision for Information SystemsSoftware Engineer - Advanced Software Support
Mar. 2006 - Mar. 2009Abu Dhabi, United Arab EmiratesAided website and system development tasks to support rapid business growth. Created custom time & attendance terminals applications while authoring a handbook to convey best practices, common issues, and lessons learned. Provided hands-on e-Dirham system support for server, client, and user sides, and worked with human resources to build training programs on relevant practices.
eSolutionsTrainee
Jan. 2006 - Jan. 2006Amman Governorate, Jordan
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