Requests
5
2
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Africare Global Business Ventures Pvt LtdCustomer Service Manager
Oct. 2024Nairobi County, Kenya
Royal Online Business SolutionsQuality Assurance Team Lead
Sep. 2020 - Sep. 2024KenyaA remote position, I would ensuring compliance to Company processes and procedures by daily reviewing agent calls and emails. I also would prepare performance reports and share with the call center supervisors. I also followed up on feedback given on areas of improvement and prepared monthly management reports on QA performance.
The Nairobi HospitalCustomer Service Coordinator
Mar. 2014 - Apr. 2020NairobiPlanning and executing customer experience programs and activities. Coordinating with other departments on complaints resolution. Participating in training employees to deliver excellent customer experience. Coordinating with other departments on daily customer complaints and follow up to ensure Feedback is given and action is taken within the stipulated time frames. Conducting patient and corporate client visits to seek feedback, monitor changes and identify the need for new services. Auditing customer service standards in all departments and organizing meetings with line managers to discuss improvements.
Telkom Kenya - OrangeRetail Manager
Jan. 2007 - Jan. 2010
CeltelSales
Jan. 2002 - Jan. 2006
Premier GasCustomer Service
Intch is a Professional Networking App for the Future of WorkSee more people like Florence on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
23
Imaging technologist
24
Technical Services and Valuation Manager @ Solvit Ltd
16
Operations Manager @ Beaudivas Haircrafts Ltd
230178 people
16
Operations Manager @ Beaudivas Haircrafts Ltd
127
Regional ICT Officer @ NCWSC
240
Operations and Data Management Profesional @ AssignIT International