Customer Experience Leader with 20+ years in customer service and healthcare administration, overseeing multi-site operations and driving service excellence. Experienced in building data-driven dashboards, optimizing turnaround times (TAT), and implementing complaint management frameworks.
Known for transforming service journeys through staff training, process standardization, and aligning people, process, and technology. Brings a strong blend of strategic insight and hands-on execution, with a proven ability to turn operational data into actionable decisions.More...