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Work Background
AlgoriddimHead of Customer Success & Industry Engagement
Apr. 2024Munich, Bavaria, GermanyLeading customer & technical support at Algoriddim, focusing on KPIs, product quality, and user experience. As a global product specialist, I engage with industry leaders to advance music, AI, & DJ tech.
AlgoriddimHead of Customer Support
Sep. 2023 - Apr. 2024Munich, Bavaria, GermanyLeading Customer and Technical Support at Algoriddim, delivering fast, reliable solutions and exceptional user experiences. Skilled in KPI analysis, reporting, and QA collaboration.
AlgoriddimCustomer Support Representative
Apr. 2021 - Sep. 2023Munich, Bavaria, GermanyCustomer Support Specialist at Algoriddim, assisting users across email, community forums, and social media. Actively involved in QA testing to ensure high software performance and reliability.
Pool ProfessionalsRegional Supervisor
Aug. 2017 - May. 2021
Pool ProfessionalsAquatics Manager
May. 2014 - Aug. 2017
TRIANGLE AQUATIC CENTERAquatics Supervisor
May. 2014 - Aug. 2017
Kildaire Farms Racquet & Swim ClubAquatics Assistant Manager, Lifeguard
May. 2012 - May. 2014
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