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Work Background
TDCXSenior Digital Marketing Consultant/Employed by TDCX, supporting Google
Dec. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• Supported a high-spending client in GRCN, ensuing satisfaction and building lasting relationship. • Conducted comprehensive reviews of Google Ads policy to ensure clients compliance and reduce risk. • Provided exceptional customer support via phon,email and chat, resolving inquiries, issues in a professional and timely manner. • Collaborated with Team leaders to ensure a smooth and comprehensive onbording experience for new joiners.
TDCXDigital Marketing Consultant/Employed by TDCX, supporting Google
Apr. 2022 - Nov. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• Analyse and optimise Google Ads account performance • Keeping abreast of the latest Google Ads’ services. • Identify customer needs and propose effective solutions. • Provide excellent customer support via phone and email. • Educate customers on the latest available resources. • Provide constructive feedback in accordance with Google Ads policies and guidelines.
TDCXDigital Marketing Campaign Specialist (Sales)/Employed by TDCX, supporting Google
Dec. 2020 - Mar. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• SME - Assist in training new joiners and prepare quarterly team strategy. • Analyse and optimise Google Ads account performance. • Identify customer needs and propose effective solutions. • Provide excellent customer support via phone and email. • Educate customers on the latest available resources. • Create performance reports with recommendation for improvements.
LDC Hotels & Resorts Group 雲朗觀光集團總公司客房事業處 專員 Hotel Management
Apr. 2018 - Aug. 2019New Taipei City• Handled various backend CMS (eg. Expedia, Agoda,Travelclick) for hotel bookings. • Conducted in-depth analysis on financial performance. • Proposed effective seasonal promotion ideas. • Facilitated weekly meetings with 9 branches in Taiwan and other oversea clients. • Provided front-desk customer support service. • Work well with the sales team.
dnataGround Staff/ Dnata on behalf of Cathay Pacific Airways
Jul. 2017 - Mar. 2018Singapore• Provided excellent service to passengers. • Ensured smooth check-in and boarding process. • Cathay Pacific Lounge Ambassador.
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